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Roster
How can we add lines to the roster to print out. The names are on the list but they print at the bottom of the roster.
Hello,
Although the student roster is non-customizable, the Excel spreadsheet is fully customizable. This would help add some format to the student names.
If you have any other questions or issues, feel free to let us know!
Best wishes,
Tanner
I accidentally deleted my event. How do I get it back?
Hello Jennifer,
I changed the status of your inactive event to active.
Please let me know if this did what you wanted!
Best wishes,
Tanner
Modify Webpage Description
I Need to modify the Description of our VBS on Webpage to show different days schedules, so far I'm not seeing where to do this, is this possible? Our Event times are not the same each day and do not want people mislead. I need to set a Friday evening 5:30 PM - 8:30 PM, Saturday 9:30 AM - 4:30 PM, and Sunday 9:30 AM to 12 PM schedule. I understand that I cannot use some of the Auto-create features due to this, but I still want this information in the description. How do I do that? Thank you.
nametag
I tried to print student nametags, but after the Island Team name, it says, "(13 out of 13 assigned)". How can I get rid of that and just have it print the child's name and Team name?
Hello Elisha,
In order for the 4 groups to show up as separate groups instead of one, you will need to specify a different starting station for each team other than opening assembly. I went ahead and made some changes for you to look at and review. You are welcome to adjust the teams to your desired starting positions, but I hope you being able to see it will be of help. Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Can you put the photo permission on the digital registration form?
Hello Diane,
Yes, I have added a field to your student form. Please check it out and make any necessary changes to fit your needs: https://myanswers.com/vbs/manage/24833/forms/?sitehist=1623729974960.
Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Printing Label Options
Hi,
I attempted to print the name tags and it seems the print preview is showing the labels in landscape only so it looks wonky and will waste paper. I've tried on two different computers and also tried saving as pdf. I am trying to make our process a smooth as possible. I'd rather not have to physically write kids names on tags or worry about lanyards when I can print to a label. Thanks***
Hello Stephanie,
This is a known issue and we are currently working on a resolution. We apologize for the inconvenience this caused you. To fix this, you will need to use the Avery template 74459. Here is a link to the template: https://www.avery.com/templates/74459.
Please let us know if you have any further questions or issues!
Blessings,
Benjamin
how do I recover deleted students information
I accidentally deleted students. Is there a way to recover their information?
Hi Matt, yes, we reviewed your event and restored the 29 students that you had deleted. They are now visible on your Enrolled Students page.
Please let us know if you need anything else!
cannot type in the email body
I tried to type in the body of an email I want to send to my volunteers, but it won't let me enter that field.
Hi Laura,
As Ben said, we are aware of this issue and are working on a fix to make it more user-friendly.
In the meantime, iIf you're having issues being able to type in the email body field (https://myanswers.com/vbs/manage/23282/send-email/), please try refreshing the page and then clicking once inside the body field. The blinking cursor won't appear, but you should still be able to enter text in the box.
Thanks!
Arthur
AiG Web Support
How do I stop number of assigned to each team from printing on name tag?
I do not want how many are assigned to each team to be printed on the name tags. How do I make that happen?
Hello Joanna,
Unfortunately, we aren't able to support customization of the print nametags feature within VBS Digital, but you can print your own custom name tag labels in a word processor using Avery template #74459/5392.
https://www.avery.com/templates/74459
https://www.avery.com/templates/5392
Please let us know if you have any further questions or issues!
Customer support service by UserEcho
