We're here to help you get the most out of VBS Digital. When reporting issues, please include a link to your VBS Digital page. This will enable our technical support team to locate your account and investigate the issue.

You are viewing the VBS Digital Support Forum. For questions or feedback about Answers Bible Curriculum, visit the Answers Bible Curriculum forum.

Also, if you would like to influence the future development of VBS and it's features, please take our survey. Your feedback is much appreciated!

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Answered

Is there a digital sign up link in the VBS curriculum

Mick 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1
Answer

Hi Mick,

Yes, we provide online registration for VBS events through VBS Digital: https://myanswers.com/vbs/. Each VBS gets a personalized public landing page and online registration link.

Please let us know if you have any further questions!

Arthur

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Answered

Is limited registration an option?

Ben 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 2

We've got a good problem that our VBS has filled up! We deactivated student registration on our public page. However, we still want to be able to work with a few families whose children can slot into a couple groups. Is there a way to share a registration link with those people without having the link live on the website? We're afraid that if we do that we'll get inundated with people that we won't be able to serve. I tried copying the link that the registration button goes to, but the link isn't working unless the student registration button is activated. Is there a way around this? Thanks!

Answer

Hello Ben,


Benjamin was correct in that the registration link's validity is tied to whether or not registration is open, so you can't use it in that way. However, you can add additional students from within VBS Digital (without registration being active) here: https://myanswers.com/vbs/manage/23684/students/add/.


Blessings,


Arthur

AiG Web Support

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Answered

I lost my access code, what do I do?

Katie Newsom 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

I went to log in on the church computer and it asked for my access code, I have lost the card with my code on it, what do I do now?

Answer

Hello Katie,

Since your church has already claimed the access code, you will not be able to claim to access code again. I verified that you have access to your VBS event. Here is the link to your event: https://myanswers.com/vbs/manage/23454/.


Please let us know if you have any further questions or issues!


Blessings,

Benjamin

Answer

Hi Barbara,

Thanks for reporting that issue with the print nametags function. It is known and we have a task for our web designers to fix the layout there.

Meanwhile, I recommend using a word processor set to Avery template #74459 to print out your purchased name tags (https://answersingenesis.org/store/product/mystery-island-vbs-nametags/). That shouldn't present you with any formatting issues and also lets you customize exactly what goes on each nametag (custom background, text additions, subtractions, etc.)

To pull all the student info in a spreadsheet, go to your Students page and run the "Download Full Student List" action.

Please let us know if you have any further questions or issues!

Thank you,

Arthur

AiG Web Support

Answer

Hello Cindy,

I apologize for the issue you are having with printing the Primary Guide. Please try this link https://bit.ly/2R2sn58 to download and print the Mystery Island Primary Guide. 

Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Answered

Where do I find the clip art for Buccaneers Bay Lodge?

Taylor 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 2

We're working on stage design for Mystery Island and the "Set Design & Construction" refers to "See the Promotion Resources for clip art of the lodge and its accessories." We haven't found the clip art for the Buccaneers Bay Lodge.

Has anyone found it?

Answer

Hi Taylor,


I heard back from web content; the lodge clip art can be found here: https://myanswers.com/vbs/mystery-island/resources/drama/miscellaneous/.


Set elements is the file containing the basic b/w set designs, but the set concepts are also helpful in providing ideas for set design.

Please let us know if you need any further assistance!

Thanks,

Arthur

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Answered

how do I request to have emails required for my registration?

Martha 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 3 years ago 5
Answer

Yes, I just set that field on your volunteer form to optional for you. Please let us know if you need anything else!

Arthur

AiG Web Support

0
Fixed

drama checklist not populating for drama coordinator

Vladimir Goltvyanitsa 4 years ago updated by chrisf 2 years ago 1

Hello, We made a sample drama coordinator using my wife's email. Upon opening it, we noticed there is not drama checklist available. However, in the director's checklist section, we can clearly see it. Thanks in advance!

Answer

Hello Vladimir,

Happy to help! I have resolved the access issue for your wife and she can access her VBS Checklist at https://myanswers.com/vbs/manage/23838/.  Please reference the screenshot below. 

Please let us know if you have any further questions or issues!

Blessings,

Benjamin

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Answered

How do we find graphics for Incrediworld VBS?

Kelsi Pierce 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

How do we find graphics for Incrediworld VBS?

Answer

Hi Kelsi,

You can get free access to the Resources DVD-ROM downloads via this link: https://answersvbs.com/raceresources/ . I just manually added it to your account, so there's no need for you to go through checkout. 🙂

You can now access the files from your Downloads page here:
https://answersingenesis.org/account/downloads/?q=Incredible%20Race%20VBS%3A%20Resource%20DVD-ROM


Also, please see this page for additional resources for leaders and parents: https://answersingenesis.org/vbs/incredible-race/resources/.


We also offer VBS Digital, which you can read about here: https://myanswers.com/vbs/. VBS Digital Plus includes the complete digital package with even more resources than are in the DVD-ROM download.


Please let me know if you need anything else!


Thank you,

Arthur

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Answered

Link still work?

Michele T. 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

Hi, we purchased the digital vbs kit for last year and unfortunately were not able to hold our VBS like planned. My question is, will the link that we received for last year still work to access all the online tools and stuff? 

Thank you!

Answer

Hello Michele,

Yes, here is your link to access your Mystery Island VBS: https://myanswers.com/vbs/manage/. From there you can enter your access code. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin