Hi Betty,

I checked on this and the text you had in the label field was too large to work on mobile/tablet resolutions, so I shortened it and put the full text in the help text window. Feel free to tweak it yourself to your satisfaction, and let me know if you need any additional assistance!

Blessings,

Arthur

Good afternoon Julie,

Unfortunately, we are not able to support customizing the printable name tags feature beyond the two printing options for nametags: "Print Nametags Without Background" for printing on the nametags we sell, and "Print Nametags With Background" for printing on blank tags like you'd get from an office supply store.

If neither of these options fit your use case, please feel free to use a template to add things like medical and allergy information. See this Knowledge Base article for more on that: https://myanswers.userecho.com/knowledge-bases/2/articles/942-can-i-change-what-prints-on-the-nametags.

Blessings,

Arthur

My mistake; I was confused by your request. While we do have teacher guide downloads for the various groups of students, we do not offer downloads of the student guides themselves. That said, you should have received one student guide for each age group, as referenced in the description here: https://answersingenesis.org/store/product/incredible-race-vbs-super-starter-kit/.

If you did not receive these guides, you can contact customer service at custserve@answersingenesis.org or 800-778-3390 to request them.

Please let me know if you have any further questions.

Blessings,
Arthur

Hi Cameron,

I'm happy to report that we have added a timestamp to the registered student view. You can also still download the .csv and sort by the "Date registered" field.

Blessings,

Arthur

Hi Natalia,

Yes, while the video and music files are streamable on the left of the page, if you look to the right of the page, you will see a Download button. If you click that, the file should download. If it doesn't, try right-clicking the button and selecting "Save link as..." (or similar wording based on your browser). It looks like this:

If you are still having issues, please let me know what type of device (laptop, phone, tablet) and browser you are using.

Blessings,

Arthur

Hi Rebecca,

You had two teams both set to start at the Crafts & Science station. I changed one of the two to start at the unused Snacks station, but feel free to re-order them. You can do so under Team settings (Settings -> Teams) here: https://myanswers.com/vbs/manage/5827/teams/. This is also where you can assign and change which age group/s are assigned to each team. Just click the pencil on the right side of the page to edit the teams.

Hope that helps! Please let me know if you have any more questions.

-Arthur

Hello! This support forum covers MyAnswers digital platform. For inventory questions, please contact customer service at custserve@answersingenesis.org or 855-513-0225.

Thanks!

-Arthur

Hi Rebecca,

I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.

Please let me know if you need any further assistance. I'm happy to help!

-Arthur

Hi Jody, sorry we didn't get back to you sooner--for inventory and purchasing questions, please contact our Customer Service team at custserve@answersingenesis.org or 800-778-3390.

Thanks!

Arthur