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error on form registration form - hindering out process
When parents try to register their children they get an error that says "Please correct the errors below" however all fields are completely filled out. This is hindering our registration process. Please be in touch asap. 727-492-6059
Hi Rebecca,
I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.
Please let me know if you need any further assistance. I'm happy to help!
-Arthur
In Stock
Is there any inventory from the catalog? we are doing Time Lab this year. We're interested in some items like: Laboratory Scene Set; Photo Phrames; Pencils; Tracts in Spanish; Name Tags; Backpacks...
Hi Jody, sorry we didn't get back to you sooner--for inventory and purchasing questions, please contact our Customer Service team at custserve@answersingenesis.org or 800-778-3390.
Thanks!
Arthur
digital experiments guide NOT working. gives 404 error code!!! Help
tried to read the guide but it keeps giving me a 404 error code.
Hi Cole,
Thanks for your patience as we looked into this issue. The bug has now been fixed!
-Arthur
still having problems with seeing guides, keep getting a 404 problem
We have started having problems with seeing anything with the guides. Keep getting the 404 message. Called in on Friday the 3rd but is still a problem on Mon the 6th
This bug has now been fixed.
-Arthur
"Resources" Button Results in 404 Error
On the Dashboard (https://myanswers.com/vbs/manage/5890/), the "Resources" button in the left nav bar (https://myanswers.com/vbs/time-lab/resources/) results in a 404 Error page. But I can access a number of resources from "Library" in the top nav bar. Are these the same resources that should be available from the "Resources" button? Thanks.
Hi Mark,
I just wanted to let you know that the Resources button is fixed, and we are making further improvements to bring older themes in line with the current format. Thank you for using our platform! We have several exciting improvements planned for the Mystery Island theme.
Blessings,
Arthur
digital guides
we are getting an error when trying to view the digital leader guides.
No, but you can add a link directly to your public registration page. In your case that would be:
https://fccwilmingtonvbs.myanswers.com/incredible-race/register/
Please note that your public page needs to be published for that registration link to work, as well as student registration being active.
Please let me know if you have any further questions.
Blessings,
Arthur
How do I know if I purchased digital tools
Hello Grace,
You can check if your event has been upgraded to Digital Tools Plus by looking in your dashboard for the "Upgrade to Plus" message. Also, you won't see any features being restricted if you have upgraded to Plus, with the exception of the Digital Library, which is included along with Plus in the complete Digital package.
Please let me know if you have any further questions.
Blessings,
Arthur
Printing Digital Starter Kit Materials
I purchased Ocean Commotion Digital kit with the understanding I could print some of the materials. When viewing the Overview, I see no printable PDF option as is directed in the help section. Please help me.
We now have PDF downloads of the guides here: https://myanswers.com/vbs/operation-arctic/guides/
Will our VBS dates and times be printed on the postcards and promo cards we order? How about the location of our event? Can all of that be printed on these cards?
Hello John,
We are not equipped to provide custom printing services with the postcards and promo cards you order from the web store. The name tags have themed backgrounds and the backs of the postcards are blank.
Digital Tools does let you print name tags, but only able to support customization of the "Print All Nametags" function within Digital Tools, but you can print your own custom nametag labels in a word processor using Avery template #74459/5392.
https://www.avery.com/templates/74459
https://www.avery.com/templates/5392
Please let me know if you have any further questions.
Blessings,
Arthur
Customer support service by UserEcho
