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Planned

why won't my email let me type in "body"?

Ellen Wall 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

When I try to email my volunteers, it let's me type in the subject line but won't let me type int he body of the email.

Planned

Hi Ellen,

I apologize for the delay in responding to you. We appreciate your bug report! I investigated this issue for you and believe I figured out what is going on.

https://myanswers.com/vbs/manage/10223/send-email/

The email body field here is displaying some odd behavior that is causing confusion, but it should still be usable via the following instructions while we investigate a fix. 

  • The Email Body field doesn't change the cursor to a pointer on hover.
  • When the Email Body field is clicked on, nothing appears to happen even though the field is selected. Unlike the subject line, no cursor appears and begins blinking.
  • You can still enter text at this point, but if you delete the text and deselect/reselect the field, text input is impossible without a refresh.

If you are still unable to enter text in the email body field, please let me know!

Thanks,

Arthur