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Answered

Craft Items

jenberges99 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I am having trouble locating items to print off.  Right now I am specifically looking for craft items..spinner space patterns, game board pattern, etc.

Answer

Good afternoon! Those are located in the Resources downloads under Crafts.

https://answersingenesis.org/account/downloads/?q=zoomerang%20vbs%3A%20digital%20resources

Also, if you have VBS Digital Pro, you can download them here: https://myanswers.com/vbs/zoomerang/resources/craft/

Please let us know if you need anything else!

Arthur

AiG Web Support

Answer

Good afternoon Lisa,

There was not a profile image for the loggerhead turtles, but I just added one! You can see it at the bottom of the list of images here (this link goes to editing your Loggerhead Turtles class): https://myanswers.com/vbs/manage/28264/teams/.

Please let us know if you need anything else!

Arthur

AiG Web Support

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Answered

how to add an extra opening

sabsherry 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

1) We want to add add a 20 min meal after opening for everyone. How do I do that?

2) How do I add an age group for registration that doen't participate in the same rotations. I am looking at 4yr olds?

3) I thought the digital version would give me ready to fill in items like door hangers, postcards that we could just print or have printed ourselves and flyers. I do not have the ability to create these from the just the logos

Answer

Good afternoon Sasha,

1) Unfortunately, we are not able to support customizing the time that each station begins. The parts of the schedule you can edit are:

  • Session start time
  • Session end time
  • Session station length
  • Opening/closing session times

From the Settings page, select Schedule to edit these. If your event's scheduling needs don't match up with this, you can note the difference in your public page description.

In your case, I would suggest editing your Opening length field to account for the mealtime afterward on your Schedule settings page: https://myanswers.com/vbs/manage/31607/schedule/settings/.

2) It looks like you have already set this up by setting your 4-K team to "Does not rotate". (https://myanswers.com/vbs/manage/31607/teams/)

3) Here are some printable promo materials for your use.

zoomerang-promo-poster.zip
zoomerang-fliers.zip
zoomerang-postcards.zip

Please note that some of the materials from the current VBS run are not uploaded to VBS Digital until after they sell out from our web store.


Please let us know if you have any more questions or issues!


Arthur

AiG Web Support

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Fixed

website is not working

amandawraye 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

For some reason I can't get pages to load. 

Answer

Good morning Amanda,

Your Zoomerang VBS event is directly accessible here: https://myanswers.com/vbs/manage/29243/


I also cleared your watermarked PDF cache in case you were having issues with your downloads. If you're still having trouble accessing your VBS please let us know!

Thanks,

Arthur

AiG Web Support

Answer

Good afternoon Christine,

You can sort your volunteer roles (https://myanswers.com/vbs/manage/30077/volunteer-roles/) by clicking the "≡" icon next to each role and dragging them up and down. I just sorted your roles alphabetically for you. Please let us know if you need anything else!

Arthur

AiG Web Support

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Completed

change logo

crystalaffolter 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

Is there a way to change the logo on the student registration page? We like the Austrailia map hand print one better. 

Answer

Good afternoon! Unfortunately, the logo is not customizable, though you can choose between one of three backgrounds for your public page in the settings here: https://myanswers.com/vbs/manage/32104/public-page/.

Please let us know if you have any more questions!

Arthur

AiG Web Support

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Answered

Cannot download guides Zoomerang

Steven 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I cannot download the guides to a PDF.  I hit the button and it seems as if it is generating, but nothing happens.  If you do it enough time it generates and error page.  Can somebody help with this.  I tired across multiple platforms and still does not work.  

Answer

Good afternoon Steven,

I'm sorry to hear that you have been having issues downloading the Zomerang guide PDFs. I have fixed the issue for you and confirmed they have all been generated now and are ready for download.

https://myanswers.com/vbs/zoomerang/guides/


Please let us know if you need anything else!


Arthur

AiG Web Support

0
Answered

How do I unpublish our VBS

jan 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

We need to publish and unpublish as we testing url's, etc.  Currently our public list is published.  How do we unpublish it? 

Answer

Good morning Jan,

You can unpublish your public page from your public page settings here: https://myanswers.com/vbs/manage/30868/public-page/. Just click the "Unpublish" icon in the menu.

Please let us know if you have any more questions!

Arthur

AiG Web Support

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Answered

Cool Contest: Go and Do

Karla Phelps 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 2

There is a Go and Do Activity mentioned in the Closing Ceremony within the Cool Contest section. 

Where do we find this? I've looked in the digital resources, but am having no luck

Answer

zoomerang-assembly-guide-cool-contests.pdf

beaut-of-a-bible-challenge.pdf

We have also added the above two documents to the digital resources.
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Answered

cant access pdf to print guides

lbbcyouthpastor 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I can get to the guides page but when i click the pdf printable it says access denied. help

Answer

Good afternoon April,

I just checked on your account and everything looks to be set up properly. Please go to the guides page again and let us know if you have any further issues: https://myanswers.com/vbs/zoomerang/guides/.

If you ever run into issues downloading, try refreshing the page, as the download links expire after some time, and refreshing pulls new links.


Thanks!

Arthur
AiG Web Support