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Answered

Error entering Start and End is hindering our progress

Carla 1 year ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 year ago 3

When launching digital pro I am unable to enter the start and end time of our VBS and now we cannot access any of the digital resources.  How can I get around this?

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Answered

Digital Access Code

rejohnson 1 year ago updated by CarlaM 1 year ago 1

My digital access code will not work. I keep getting an server error message.

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Answered

Digital Code

Sara Morris 1 year ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 year ago 1

Every time I put my digital code in it keeps telling me the server seems to be acting up. Please come back and try again later. 

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Completed

Edit Permissions

Colleen W 1 year ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 year ago 1

I would love a feature where we can edit the permissions for each role. Like a checkbox - uncheck & check what they would have access to.  For example  - I don't want to give my key leaders access to add & edit volunteer rolls, volunteers, students and teams.

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Answered

Are the 2023 VBS junior teaching lessons available in KJV?

David Olstad 2 years ago updated by RebekahC 2 years ago 5

Are the 2023 VBS junior teaching lessons available in KJV?

Answer

Hello Rebekah and David,

I can help you with that! The teacher guides are the same for both the ESV and KJV, but the teaching resources are different, depending on the version you chose. The teacher guides have been the same for both ESV and KJV for years now, but that shouldn't affect the teaching of the lesson, as the actual teacher resources are in the desired version. If you received the ESV kit and need the KJV resources, you will need to reach out to customer service at custserve@answersingenesis.org. If you have any other questions or issues, please let us know!

Best wishes,
Tanner

AiG Web Support

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Under review

print rotation schedule

Leanne 2 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 years ago 1

I'm trying to print the rotation schedule. When I preview it, that is what I want, but when I go to print it, it's totally different. Can you fix this for me, please? It seems like a tech error.

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Answered

Use next year

We purchased the started Kit of Kingdom Keepers but would like to hold off and use this theme next year. Will it still be available to us? Also can I access our Zoomerang registration from last year? 

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Answered

Missing Information for People

Bonnie G 3 years ago updated by James S. (Answers in Genesis - Full Stack Web Developer) 2 years ago 3

I have created my registration forms for both my volunteers and my students. However when I go to People, I see a list, but no names or other details, just icons. I have to download all of the information in order to see something as simple as their name. What am I doing wrong?

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Fixed

printing name tags

FBC 3 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 3 years ago 3

I am having problems printing name tags

it only prints 3 to a page

and it has info on there that's not needed

what to do??

Answer

Good afternoon,

Just wanted to follow up with you to let you know that the layout issue with the "print name tags without background" under students has been resolved, and it is now printing 6 nametags per page as intended.

Thanks!

Arthur

AiG Web Support