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Answered

view past purchases

5 years ago • updated by 5 years ago • 1

How can I view my past purchases? What do I click on to see what our church ordered last year?

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Answer

5 years ago

Hello Lauren,

You can view your account's order history here: https://answersingenesis.org/account/orders/. That said, if the order was placed over the phone or with a different email address, it won't show up there. In that case, you can call up Customer Service at 800-778-3390 or email them at custserve@answersingenesis.org, and they should be able to provide you your past order information.

Blessings,

Arthur

Answered

Hi the new update won't let me download the lessons or add a class.

5 years ago • updated by 5 years ago • 2

Hi! I am trying to download the lessons for my teachers from the resources tab (or add a class so that they can see the material) but neither function is working. When I try to download (formally print to pdf) if gives me a 404 error code on the sheet that prints. When I try to add a class, it says that the feature isn't available yet. HELP :) I have one week of lessons but then I need to have the following week prepared for my team!

Best,

Anna

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Answer

5 years ago

Hi Anna and Clint,

Sorry to hear you are encountering difficulties with the ABC Resources. This week we rolled out the new version of the ABC Resources, designed to better integrate with our upcoming ABC Digital service (currently in early access). Unfortunately, there were some unforeseen issues that led to usability difficulties. We apologize for the inconvenience that was caused.

As we continue to make improvements to the new system, we have retained the old one, for now, located here: https://myanswers.com/edu/resources/v1/. Clint, you should be able to download everything you need from that page.

Anna, regarding the printing issues and the 404 error code; we are aware of the issue (it only affects some lessons) and have a task to investigate and resolve it as soon as we can. It will most likely be early January due to the holidays coming up, however. You can use the old VBS Resources page at the above link as well.

Please let us know if you need help with anything else or have any follow-up questions.

Blessings,

Arthur

Answered

Error Message when trying to access digital leader guides for Mystery Island.

5 years ago • updated by 5 years ago • 15

I'm trying to access the leader guides for Mystery Island. I've received my personal access code but when I click on the link, I get a Server Error 500 message. Please help!

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Answer

5 years ago

Hi Chantal! You're welcome! The main page for VBS (that you can bookmark) is: https://myanswers.com/vbs/manage/

Answered

Can't access the digital downloads for lessons -

5 years ago • updated by 5 years ago • 3

i have gone to MyAnswers.com/abc-resources. and receive the error msg. 'Oops! We can't find the page you're looking for.

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Answer

5 years ago

We currently have two ABC Resources pages, the new one (https://myanswers.com/edu/resources/) and the old one (https://myanswers.com/edu/resources/v1/). The plan is to phase out the old one but the new one still has some content gaps, so we've retained the old one for now.

Blessings,

Arthur

Answered

I'd like to be able to preview lesson resources before downloading, please.

5 years ago • updated by 5 years ago • 1

When I click on the lesson resources it automatically brings up save as.

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Answer

5 years ago

Hi Shauna,

Thanks for contacting us with your feedback! We really appreciate it. We don't currently support what you are requesting, but we do understand that having all the resource downloads collected in large .zip files is not very user-friendly, especially for those with slow or metered internet connections. We do have an improved ABC Resources page in the works, but I can't speak as to when it will be complete.

Blessings,

Arthur

Answered

error 500

5 years ago • updated by 5 years ago • 1

I keep getting service error 500 when trying to access

Junior Kids Lesson 31-35

Pre K-1

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Answered

I need to know how and where to access the power point to use in Sunday School lesson

6 years ago • updated 6 years ago • 1

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Answer

6 years ago

Hello Patty,

You can find the PowerPoint files as well as other ABC resources here: https://myanswers.com/edu/resources/. Once you download the lesson you are working on the PowerPoint files are in the lesson folder.

Please let me know if I can help with anything else.

Blessings,

Scott

Thanks

New Feedback Response.

6 years ago • updated by 5 years ago • 1

You have new feedback from krisito808@gmail.com.
Reply to this email to contact user.

	“The digital curriculum is super user friendly for the director as well as teachers. It is easy to setup the classes put the respective teachers into their class/classes. I was wondering in the future if we could email more then one teacher at a time to give them access to their specific grade. I have several teachers for each grade level. Thank you!”

Launch Hotjar to see more information about this response.

If you no longer wish to receive these emails, you can do so by disabling the "Email Forwarding" option in Incoming Feedback.