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how can delete groups?
Hello Dianet,
No need to worry about it, because I went and deleted the duplicate groups you had that weren't like the others. If you need any further assistance with this or anything else, let us know!
Best wishes,
Tanner
where do i find the creature feature slides?
Hello,
The creature feature .jpg can be found on the page linked below (Mystery Island -> Resources -> Assembly). If you have any other questions or issues, please let us know!
https://myanswers.com/vbs/mystery-island/resources/assembly/
Best wishes,
Tanner
Emails to Volunteers and to Reset password
Emails to volunteers and other coordinators, as well as reset password emails are not being sent. I've tried each, multiple times over the course of a week and I'm still not receiving anything.
Hello Erin,
I was able to successfully add myself as a volunteer/coordinator and receive both invitation emails. Also, here is the password reset link: https://myanswers.com/account/forgot-password/. Please let us know if you have any further questions or issues!
Blessings,
Benjamin
where do I find template for door hangers and business cards to put our own info
Hello,
Happy to help! Below are links to both the door hangers and business cards for Mystery Island:
Door Hangers: https://answersingenesis.org/store/product/mystery-island-vbs-door-hangers/
Business Cards: https://answersingenesis.org/store/product/mystery-island-vbs-promotional-cards/
Please let us know if you have any further questions or issues!
Blessings,
Benjamin
How long will I have access to my VBS Digital after my event?
Hello Stacey,
Since the digital access was purchased and claimed for a specific VBS Theme, you will not lose access to that VBS Theme/Event. Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Roster
How can we add lines to the roster to print out. The names are on the list but they print at the bottom of the roster.
Hello,
Although the student roster is non-customizable, the Excel spreadsheet is fully customizable. This would help add some format to the student names.
If you have any other questions or issues, feel free to let us know!
Best wishes,
Tanner
I accidentally deleted my event. How do I get it back?
Hello Jennifer,
I changed the status of your inactive event to active.
Please let me know if this did what you wanted!
Best wishes,
Tanner
Modify Webpage Description
I Need to modify the Description of our VBS on Webpage to show different days schedules, so far I'm not seeing where to do this, is this possible? Our Event times are not the same each day and do not want people mislead. I need to set a Friday evening 5:30 PM - 8:30 PM, Saturday 9:30 AM - 4:30 PM, and Sunday 9:30 AM to 12 PM schedule. I understand that I cannot use some of the Auto-create features due to this, but I still want this information in the description. How do I do that? Thank you.
nametag
I tried to print student nametags, but after the Island Team name, it says, "(13 out of 13 assigned)". How can I get rid of that and just have it print the child's name and Team name?
Hello Elisha,
In order for the 4 groups to show up as separate groups instead of one, you will need to specify a different starting station for each team other than opening assembly. I went ahead and made some changes for you to look at and review. You are welcome to adjust the teams to your desired starting positions, but I hope you being able to see it will be of help. Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Customer support service by UserEcho
