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Problem with contempary music hand motions videos

hope 1 year ago • updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 1 year ago • 1

Hello! 

There is a problem with the contemporay music handmotion videos. In some of the them the music skips. It skips to another part of the songs and starts there. We cannot use these videos. Is there a way they can be fixed? 

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Benjamin S. (Answers in Genesis - Technical Support Specialist) 1 year ago

Hello Hope,

Happy to help! Please try downloading the videos first and see if the issue continues. If it does not, then it sounds like a bandwidth issue and you may need to let the videos buffer before playing them. Let me know! 

Blessings,

Benjamin

Customer support service by UserEcho