Hello Cindy,

I apologize for the delay in getting back to you. If you are unable to find the CD in our web store here: https://answersingenesis.org/store/, you can connect with our Customer Service team by phone (800-778-3390) or email (custserve@answersingenesis.org).

Please let me know if I can help with anything else.

Blessings,

Scott

Hello Karen,

I apologize for the delay in getting back to you. To close your registration, use the toggle switch on the Promote page. Changes made to those switches take effect immediately.

Please let me know if I can help with anything else.

Blessings,

Scott 

Hello Carol,

Unfortunately, we are not able to support sending custom emails from within MyAnswers at this time. Doing so would open AiG up to potential abuse of the email system. It would only take one "bad apple" to cause us to be in violation of spam laws or run afoul of bulk email policies of the major email providers. We definitely do not want our domains to be blacklisted by them, which would then mark all emails coming from our domains (VBS-related or not) as spam.

Instead, you can easily collect the email address of all your registrants by going to People -> Student/Volunteers -> Click the actions dropdown menu and select "Download Full Student List". The spreadsheet that downloads will allow you to select and copy the email address column into your email client of choice.

Please let me know if I can help with anything else.

Blessings,

Scott

Good afternoon Rachelle,

Not exactly, but you can send them this link to volunteer registration: https://sandyassemblyofgod.myanswers.com/incredible-race/volunteer/. It is set up a little differently than coordinators, as it has a registration page rather than sending invites to people, but it's to the same end. Please let me know if you have any more questions!

Blessings,

Arthur

Hello,

The "Let's Face It" printable is available on page 31 of the Craft Patterns PDF download here: https://myanswers.com/vbs/incredible-race/resources/crafts/.

I've attached it to this ticket as well if you would like to download it immediately: Craft Patterns

Please let me know if you need anything else!

Arthur

Hello Angela,

Thank you for bringing this to our attention! I apologize for the delay in getting back to you. We already have a task to display the custom data on the volunteer's page and hope to have a fix out later this week.

Until then, you can download a spreadsheet (.csv) by following this path, Dashboard -> People -> Manage All Volunteers. Use the checkbox below the "Search Volunteers" field to select all the volunteers, then use the Actions dropdown and select Download Volunteers List.

Please let me know if I can help with anything else or if you have any further questions.

Blessings,

Scott 

Hello Roxanna,

I checked on your event. It looks like you have turned off auto team assignment, so no kids should be assigned to teams automatically (That setting is on this page: https://myanswers.com/vbs/manage/6339/event-settings/).

I checked with our developers and if you have auto-assignment on and teams without age groups assigned to them, the system will treat said teams as "no preference" and will put students in them anyway. So to prevent the system from putting students in teams they shouldn't be in, you should either continue on as you are with manual team assignment, or move the unassigned teams off of MyAnswers so the auto-assignment system isn't confused. Your teams are here: https://myanswers.com/vbs/manage/6339/teams/.

Please let me know if you have any more questions and I will do my best to answer them.

Blessings,

Arthur

Yes, you can edit that address by going to Promote -> Edit Volunteer Welcome Email and editing the "Email for volunteer contact" field. Please let me know if I can help with anything else!

Arthur

Hi Andrew,

Yes, the Incredible Race bulletin inserts use Avery template 3251.

See the Promotion guide for more info: https://myanswers.com/vbs/incredible-race/guides/director/promotion/.

Also, here's the store page: https://answersingenesis.org/store/product/incredible-race-vbs-bulletin-inserts/.

Please let me know if you need anything else!

Arthur