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website is not working
For some reason I can't get pages to load.
Good morning Amanda,
Your Zoomerang VBS event is directly accessible here: https://myanswers.com/vbs/manage/29243/
I also cleared your watermarked PDF cache in case you were having issues with your downloads. If you're still having trouble accessing your VBS please let us know!
Thanks,
Arthur
AiG Web Support
how can you sort the volunteer roles so they're alphabetical
Good afternoon Christine,
You can sort your volunteer roles (https://myanswers.com/vbs/manage/30077/volunteer-roles/) by clicking the "≡" icon next to each role and dragging them up and down. I just sorted your roles alphabetically for you. Please let us know if you need anything else!
Arthur
AiG Web Support
change logo
Is there a way to change the logo on the student registration page? We like the Austrailia map hand print one better.
Good afternoon! Unfortunately, the logo is not customizable, though you can choose between one of three backgrounds for your public page in the settings here: https://myanswers.com/vbs/manage/32104/public-page/.
Please let us know if you have any more questions!
Arthur
AiG Web Support
Cannot download guides Zoomerang
I cannot download the guides to a PDF. I hit the button and it seems as if it is generating, but nothing happens. If you do it enough time it generates and error page. Can somebody help with this. I tired across multiple platforms and still does not work.
Good afternoon Steven,
I'm sorry to hear that you have been having issues downloading the Zomerang guide PDFs. I have fixed the issue for you and confirmed they have all been generated now and are ready for download.
https://myanswers.com/vbs/zoomerang/guides/
Please let us know if you need anything else!
Arthur
AiG Web Support
How do I unpublish our VBS
We need to publish and unpublish as we testing url's, etc. Currently our public list is published. How do we unpublish it?
Good morning Jan,
You can unpublish your public page from your public page settings here: https://myanswers.com/vbs/manage/30868/public-page/. Just click the "Unpublish" icon in the menu.
Please let us know if you have any more questions!
Arthur
AiG Web Support
Cool Contest: Go and Do
There is a Go and Do Activity mentioned in the Closing Ceremony within the Cool Contest section.
Where do we find this? I've looked in the digital resources, but am having no luck
zoomerang-assembly-guide-cool-contests.pdf
beaut-of-a-bible-challenge.pdfWe have also added the above two documents to the digital resources.
cant access pdf to print guides
I can get to the guides page but when i click the pdf printable it says access denied. help
Good afternoon April,
I just checked on your account and everything looks to be set up properly. Please go to the guides page again and let us know if you have any further issues: https://myanswers.com/vbs/zoomerang/guides/.
If you ever run into issues downloading, try refreshing the page, as the download links expire after some time, and refreshing pulls new links.
Thanks!
Arthur
AiG Web Support
free digital resources
How do I access the free digital resources? Every time I try, it sends me to the upgrade page. I'm used to the director's guide having pages to copy, but since there weren't any I assumed they would be in the digital library.
Good morning Dana,
I just went through and added any missing codes to your account for Units 1-13. You can access the free digital resources from this page: https://myanswers.com/edu/resources/.
The unit resources access code unlocks the resources for all age groups within the unit, but the Pre-K1 material displays by default. To change the age group, please make sure you first select the age group from the sidebar on the left, then the units and lessons for that age group will appear.
If you don’t see a left sidebar, you are probably using a smaller screen and our site’s responsive design has hidden it. In that case, click the menu icon (≡) next to the logo on the top-left to display the list.
Please let us know if you need any more assistance and we are happy to help!
Arthur
AiG Web Support
Good afternoon Angie,
You upgraded to VBS Digital Plus: Zoomerang in MyAnswers, for this event: https://myanswers.com/vbs/manage/31676/. This is a digital upgrade and no physical items will be mailed to you.
VBS Digital Plus unlocks the ability to track attendance for students and volunteers, lets you invite others to help run your VBS, download all your user data, and customize your registration pages, forms, and emails.
Please let us know if you have any other questions and we would be happy to assist!
Arthur
AiG Web Support
Printable Registration
Why can't I print the student registration form? I went to promote and then to the tab to print and it comes up blank. Also, do you have this form in other languages?
Good afternoon Debbie,
You can print the student registration form from your Promote page here: https://myanswers.com/vbs/manage/29532/promotion/
You can also manually add registrations from the People page here: https://myanswers.com/vbs/manage/29532/people/
We do not offer multilingual support with VBS Digital, but please feel free to add alternate languages to your registration forms (https://myanswers.com/vbs/manage/29532/forms/) and public page (https://myanswers.com/vbs/manage/29532/public-page/).
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Customer support service by UserEcho
