We're here to help you get the most out of VBS Digital. When reporting issues, please include a link to your VBS Digital page. This will enable our technical support team to locate your account and investigate the issue.
You are viewing the VBS Digital Support Forum. For questions or feedback about Answers Bible Curriculum, visit the Answers Bible Curriculum forum.
Also, if you would like to influence the future development of VBS and it's features, please take our survey. Your feedback is much appreciated!
change organization
I am needing to be changed to North Hall Church. I no longer attend my old church and i need the proper access. I have accepted this through my new church but I do not have full access as needed. Can this please be changed?
Good morning Hana,
I was able to locate your VBS (North Hall Church Zoomerang VBS 2022-06-06 – 2022-06-10) and have added you to the event. Please let us know if you need anything else!
Arthur
AiG Web Support
Music Leader
What position do I choose under the coordinator position to give my music gal access to the music? I wasn't sure if I should choose drama - if that would give her the music information she needs.
Good afternoon Beckie,
All of the coordinator roles have access to the digital library, so it's up to you! The drama role would work fine.
Blessings,
Arthur
AiG Web Support
Public Listing not showing our event
Our VBS event is not showing up on the link "Find Local VBS Events". Public Listing is "ON"....what else do I need to do for it to appear on the listing?
Good afternoon! Your public page needs to be published for your event to show up on the VBS events page (https://myanswers.com/vbs/events/). You can do that under Promote -> Edit Public Page, then click the publish icon. You don't need registration active for this, just the public page needs to be active.
Blessings,
Arthur
AiG Web Support
Can I edit the schedule other than the first rotation?
Good morning!
Unfortunately, we are not able to support customizing the time that each station begins. The parts of the schedule you can edit are:
- Start time
- End time
- Station length
- Opening/closing sessions.
From the Settings page, select Schedule to edit these. If your event's scheduling needs don't match up with this, you can note the difference in your public page description.
Also, please see the Schedule section of our VBS Digital knowledge base: https://myanswers.userecho.com/knowledge-bases/2-vbs-digital/categories/7-schedule/articles
Blessings,
Arthur
AiG Web Support
VBS Digital guides not downloadable
Our team cannot access any of the guides for Zoomerang. We have access to the "guides" page, but there's no link to any of the guides/pdfs available for us to use.
PDF generation for your account looks to be fixed now! Please check and confirm that you are able to download the guides. https://myanswers.com/vbs/zoomerang/guides/
Thanks!
Arthur
contact
Can a version of all the printable guides and handbooks be made without the wavy background and all the dark headers (I'm printing in B&W). It uses up a ton of ink and takes much longer to print than plain backgrounds would.
Thanks!
Good morning Amy,
We also provide rich-text format (.rtf) versions of the guides that are text-only. You can download and print those under the various age groups here:
https://myanswers.com/vbs/zoomerang/resources/teaching/
Please let us know if this helps!
Arthur
AiG Web Support
where do we send mission meals money
Where do we send the money for mission meals?
Hello!
I have attached the donation submission form to this post for you. For your reference, it can be found in the mission resource list. Please save and print it, and let us know if you need anything else!
Thanks,
Arthur
AiG Web Support
How can I delete a Student?
Hi Bert,
You can delete a student from your VBS Event by going to People -> Students. From the enrolled students page, check the student/s you want to delete (search if you need to), then run the "Remove students" action from the Actions dropdown menu.
Please let us know if you have any more questions!
Blessings,
Arthur
name tags don't match your preprinted tags
I'm trying to print the name tags from my answers vbs site but they don't line up with the preprinted tags I bought from y'all. Am I the online having this issue? Or maybe I'm missing something?
Please Help.
Hi Emily,
Yes, there is a known layout issue with printing nametags from within VBS Digital and we have a task to resolve it, though I can't provide a timeframe.
Meanwhile, you can print your own name tag labels in Word using Avery template #74459 and the preprinted VBS nametags. I'd also recommend downloading your spreadsheet to easily access the student information and copy it into Word.
Please let us know if you have any more questions or issues!
Thank you,
Arthur
AiG Website Support
Customer support service by UserEcho
