We're here to help you get the most out of VBS Digital. When reporting issues, please include a link to your VBS Digital page. This will enable our technical support team to locate your account and investigate the issue.

You are viewing the VBS Digital Support Forum. For questions or feedback about Answers Bible Curriculum, visit the Answers Bible Curriculum forum.

Also, if you would like to influence the future development of VBS and it's features, please take our survey. Your feedback is much appreciated!

0
Answered

Are the digital resource allowed to be used and reproduced to be used in the live streaming of digital VBS?

rachael jarboe 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 3

Are the digital resource allowed to be used and reproduced to be used in the live streaming of digital VBS?  We need to do virtual digital VBS through live streaming on Facebook because of COVID-19.  We want to make sure that we have the correct copyright or creative commons rights.

Answer

Yes, please feel free to live stream our materials for your VBS. AiG is in full support of Digital VBS events. Stay safe and have a great VBS!

Blessings,

Arthur

0
Answered

MUGF-QQWY-UG9V I get page not found on all my digital items. We moved VBS from June to July 13. Could that be the issue? Please advise ASAP. Thanks

sandy42105 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

We moved VBS from June to July 13.  My digital library items say 404 page not found.  Please advise,  Thanks.

MUGF-QQWY-UG9V

Answer

Hi Sandy,

Since your VBS event is on the Free tier, you are only able to access the Guides in the digital library, which were a preorder reward for your January order of "Mystery Island VBS: Super Starter Kit: Contemporary". Moving the date from June to July did not affect your access.

To get access to the full digital library for your event, I'd recommend upgrading to Digital Pro. Your Super Starter Kit came with a discount that was applied along with giving access to the guides. Your prices are $99 for Digital Pro and $39 for Digital Plus (Library content excluded). To upgrade your event, simply click the "Upgrade VBS Digital" link on your Dashboard.

Blessings,

Arthur

0
Answered

online uploading

stephaniezachrich 5 years ago updated 4 years ago 2

We purchased the digital program for Ocean Commotion. Just double checking that we are able to upload music and videos to our private vbs online group? I'm assuming since that was kind of the point of purchasing it, but can't find that specific info anywhere.  Thanks so much!

Answer
stephaniezachrich 4 years ago

Yes, that is an acceptable use case. As long as you keep the materials within your church, you are free to distribute them however you would like.

Blessings,

Arthur

0
Answered

Digital Tools

Bree J 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

We purchased the digital tools to use. However, we are having to postpone our VBS until next summer. I just wanted to be sure we could still access the digital tools without incurring an additional cost. Thank you for your time.

Answer

Hi Bree,

Yes, you will still be able to access your VBS event. Just update your event date when it's been determined and everything should still work. If you do run into any issues though, we'll be happy to help!

Blessings,

Arthur

0
Answered

Daily Theme Videos Same as Daily Scripture Videos...

lynnejweldon 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

The Daily Scripture Videos and the Daily Theme Videos are exactly the same in the digital resources videos. Shouldn't they have different content? If not, why is the same video available with two different names?

Answer

Hi Lynne,

Sorry about that! The "Daily Theme Videos" were uploaded early on and were misnamed, so when the properly-named "Daily Scripture Videos" were uploaded, the files weren't caught and overwritten. Thanks for pointing that confusing situation out to us. we have now removed the duplicate videos from the Assembly Videos page.

Blessings,

Arthur

0
Answered

Please delete my account for VBS Digital and Answers Bible Curriculum

jamescharlespowell 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

Please delete my account entirely. I am frustrated that this is not an option in the account settings, which it should be.

Thank you.

Answer

Hi James,

I have deleted your account, as requested.

Blessings,
Arthur

0
Answered

God of Wonders Challenge

Jonathan Fry 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

I am looking for the "God of Wonders" Challenge in the Mystery Island resources and can't find it. Where is it located?

Thanks.

Answer

Hi Jonathan,

I checked on this and it looks like the God of Wonders PDF was missed when uploading the assembly resources. We'll work on getting the file uploaded; meanwhile, I located it and have attached it to this post for you.


God of Wonder Challenge.pdf

Please let me know if you have any more questions or issues!

Blessings,
Arthur

0
Answered

the clip art isn't working at all

knewbornphoto 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

I'm looking at the colour and the black and white clip art and it's completely blank :( 

Answer

Hello,

Please make sure you are looking at the right format; the .eps files are vector files and will only open in a program such as Adobe Photoshop, Illustrator, or CorelDRAW. You should have no issues viewing the .jpg or .png files.

https://myanswers.com/vbs/time-lab/resources/promotion/clip-art/

Blessings,

Arthur

0
Answered

Help! My access code is coming back invalid. Trying to prepare for lesson tomorrow!

Kip Carter 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

I was given an early access code to the digital AIG sunday school course work, but because of the pandemic, we haven't had it so I didn't have the chance to use it till today. I have two emails with different codes and neither one allows me in. 

They both return a message that the access code is invalid.  HELP! Please!

Answer

Hi Kip,


Due to the pandemic, we opened ABC Digital beta to everyone, so you don't need an early access code anymore.

Simply go to https://myanswers.com/edu/manage/ and start setting up your class! Please let me know if you run into any issues or have any questions.

Blessings,

Arthur

0
Answered

I'm looking to create a banner for the IncrediWorld Amazement Park.

Thacker, Shane 5 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 1

Is there HD artwork available for download? Will purchase if it is not for free. I need to enlarge it to about 8 feet wide, so it needs to be the largest HD file size possible. Thank you!

Answer

Hi Shane,

Yes, please download the Resources zip folder here: https://answersingenesis.org/vbs/incrediworld2020/downloads/. The .eps files will export to whatever resolution you want from Adobe Illustrator/Photoshop, CorelDRAW, etc.

Blessings,

Arthur