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Server error 500 when I try to access digital page.
It's not letting me access the content to download for my next lesson. Error 500. Here's the link to the page. https://myanswers.com/edu/resources/grades-4-5/10/94/
I need a role who access to libraries but not to view, add, and edit students or volunteers. Can you create that?
I need a role who access to libraries but not to view, add, and edit students or volunteers. Can you create that?
Hi Kyle,
We have implemented the changes to the Teacher role. Please use that for coordinators that you want to give access to only the resources.
Thank you,
Arthur
Is the Mystery Island logo background graphic available to download?
I have searched all the files but I can't find the background of the logo.
The logos are available in EPS here: https://answersingenesis.org/vbs/mystery-island/resources/.
I checked and we don't have a vector file for the water background, but we do have a number of backgrounds you can use in the resources under presentation images. (https://answersingenesis.org/account/downloads/?start=0&count=72&q=mystery%20island%20vbs%3A%20resource%20dvd-rom)
Blessings,
Arthur
AiG Web Support
Hi Debra,
I briefly reviewed your forms and made some changes and layout improvements. Please feel free to make any additional changes.
Also, I would suggest splitting out the Medical Authorization section into individual form components to make it more legible and web-friendly.
Regarding the page break, I was able to rearrange/add fields to get Student Information to start the second page.
https://myanswers.com/vbs/manage/9585/promotion/
Blessings,
Arthur
How can I assign a specific volunteer to a team?
Hello Jennifer,
To assign volunteers to teams, go to Enrolled Volunteers page, check the volunteer/s you want to assign to a team, then click the Actions drop-down menu and select the team you want to assign them to.
Your Enrolled Volunteers page is here:
https://myanswers.com/vbs/manage/9990/volunteers/
Blessings,
Arthur
I would like to add html link to registration site on VBS Countdown script
I used the VBS countdown script to add the countdown to our VBS. Looks really cool. But now I would like the link to go to our registration site when clicked on. It should be just an easy href addition but I am not quite sure how to apply it to your code for the countdown. Please give me sample code.
Hi Allen,
I took a quick look at your website and I'm not entirely sure why it's not loading. I attached a code snippet so you can see that the widget itself isn't broken. widget.html
This is the code on your website:
I'd suggest replacing the code you have right now with the updated code in the attached snippet. The main differences are removing the blue link underline and moving the <a> tags to between the <script> tags and the <div> tags.
Blessings,
Arthur
Digital Tools
When I go to promotional resources. there's nothing there...should there be?
Hi Bethany,
Sorry for the delay in getting back to you. In case you didn't notice already, the issue with missing parts of the Time Lab resources has now been resolved! Please let us know if you run into any more issues.
Blessings,
Arthur
Prior year stats
How do we access a single page type spread sheet of class enrollment/attendance of prior year, so that we can determine what classes we need this year? We may want to combine or divide classes based on prior year participation.
Hello Donna,
You can access your attendance from last year here: https://myanswers.com/vbs/manage/4849/attendance-report/.
Please note that the print feature on this page is currently bugged (it is being worked on!), so for now, you'll have to get all the information off the website manually. For each day, click the class to see the breakdown between students and volunteers. The total you see for each day includes both students and volunteers.
Blessings,
Arthur
I purchased the pro and I dont have access
Hello Jeanette,
I just checked on your VBS event, but everything looks good regarding your access. It shows that you claimed your code on Jan. 13, 2020, 2:09 p.m. Here is the direct link to your VBS event's dashboard: https://myanswers.com/vbs/manage/9351/.
If you are still having issues accessing it, could you please provide more specifics, like what page you are on, and what (if any) error message you are seeing? Thank you!
Arthur
Digital access
Can you help me with my account? We are trying to access the digital package and the system keeps saying we need to upgrade. We bought the Super Starter Kit + Digital: Cont + Digital Pro and they system keeps giving error messages and will not allow the access for the digital stuff other than the guides.
Hello Kristin,
I checked on your event and can confirm that you have activated the access code for the Mystery Island Super Starter Kit + Digital Pro on Jan. 13, 2020, 10:06 a.m. Please note that these codes are single-use unlocks, so you will see errors if you try to use expired codes. Here is the direct link to your Mystery Island VBS: https://myanswers.com/vbs/manage/9344/.
The digital package is all there! If you continue to have any issues with VBS Digital, please let us know!
Blessings,
Arthur
Customer support service by UserEcho
