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myanswers.com paper with code missing in my super starter kit
I don't have a myanswers.com paper with access code in my super starter kit.

I checked on this and our web content team has created a PDF for printing on cardstock and is putting that online as well.
game-show-host-cards-4-per-page.pdf
Thanks for your feedback, and please let us know if you need any more assistance!
Arthur
AiG Web Support

Error Message when inputting digital access code for Zoomerang
I've inputed the access code that came in our kit box, and I am repeatedly getting an error message. (attached)
What can I do?

Good afternoon Pastor Jared,
I have fixed this issue for you, the problem was that someone else set up your 2019 Incredible Race VBS (Annette Kuhns) and you were added there as a secondary director, but were not added to the organization since only the person who sets it up gets that by default. I added your account to the organization, so you should now be able to enter your access code and create your Zoomerang event.
Please let us know if you have any further trouble or questions and we would be happy to help you.
Thanks!
Arthur
AiG Web Support

Nametags not printing with background
I am working on printing test nametags and the formatting/spacing is not right. It also does not print the background when that option is selected.
I'd also like to be able to print medical/allergy information on the name tags. Is there any way to include that for increased safety measures?

Hi Angela,
Just wanted to give you an update; our UX designers were able to resolve the layout issue and increase the font size on the printable nametags! Hooray for small victories! 😂
Unfortunately adding the option of including the medical/allergy information on the nametags and removing the "(x of x assigned)" part will need dev work to fix. We do have that documented in our bugs/improvements list but I can't promise a timeframe on that as it is contingent on when we are able to bring more web developers on staff.
Have a blessed day!
Arthur
AiG Web Support

Can i preview graphics and resources without downloading them?

Sorry for the confusion! The PNG graphics/image files (these terms are interchangeable) will open in a new tab, but the .svg and .pdf files will download directly. So if you're just wanting to look at the images, click on the PNG ones. You can then choose whether or not to download them
Arthur
AiG Web Support

I saw handprints with "Did you know"?'s but can't find it now. Can you please help me locate it?

Good morning Karla,
Sure, happy to help! That is from the Zoomerang Showcase event: https://myanswers.com/vbs/zoomerang/resources/showcase-event/
It's also available here: https://answersingenesis.org/vbs/zoomerang/showcase-event-resources/
Please let us know if you need anything else!
Arthur
AiG Web Support

Is there a Prayer guide for VBS?

Hello Linda,
There is not a standalone prayer guide, but there are prayer prompts in the various teacher guides. Also, see the "Leading a Child to Christ" section in the Special Needs Guide.
Blessings,
Arthur
AiG Web Support

What is the "Cool Contest"?

Hi Joy,
The Cool Contests are daily contests you can hold for your VBS.
- “Lollies” Guessing Game
- Team Cheers
- Dress-Up Day
- “Beaut” of a Bible Challenge
- Mission Money Mania
You can view details on them in the Games Guide here: https://myanswers.com/vbs/zoomerang/guides/
Blessings,
Arthur
AiG Web Support

When do Starter Kits ship? Digital access problems.
I was told starter kits will shipping end of February. Is that still happening?
I've invited several coordinators through the digital web page - they are having problems accessing the site (when following the instructions on the AiG-generated email they've received). Should we be doing something different?
Thanks.
SjC
Steve Cupps

Hello Steve,
Yes, we are still on track with the Zoomerang Starter Kits shipping by the end of this month.
Regarding your coordinator's access, I checked on your event and it looks like only Brenda Cupps accepted your Drama invite. The rest of the invites have not yet been activated. You can resend the invites from VBS Digital here: https://myanswers.com/vbs/manage/28955/users/.
When they get the emails, your coordinators will need to click the link and either log in to their accounts or create accounts to be able to access the VBS event. Once they do that, they can access the dashboard directly here: https://myanswers.com/vbs/manage/28955/.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support

Rotation Schedules
Is there a possibility you will add a feature that allows a second rotation schedule? In our church we use the rotations with guides but we have them broken down by age group. Pre-K and Kindergarten go through a rotation down one hallway for crafts, science, Bible, rec, music, and snacks. Then our 1st-3rd grade go through the same stations that we label as older. Our fourth and fifth grade come just to the morning and dismissal rally but then have their own way their leaders guide them through the days activities.

Hello Niki,
Thanks for your feedback on the rotation schedules! The current setup is fairly rigid so it won't fit all use cases for all our various churches using VBS, but we did our best to handle the majority of them. I have added your feedback to our task to expand the rotation schedule options, though I can't promise a timeframe on adding it as we are very short-staffed in development at present.
Blessings,
Arthur
AiG Web Support

Can I add t-shirt size to volunteer registration?
Can I add t-shirt size to volunteer registration? Does student registration have t-shirt size listed?

Hello Niki,
Okay! Glad you got it all figured out. If you have any other questions or issues, please let us know!
Best wishes,
Tanner
AiG Web Support
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