Hey Andrew,

Thanks for the additional info! I was able to locate the promotional cards you ordered here: https://answersingenesis.org/store/product/mystery-island-vbs-promotional-cards/.

From the description, it says to use in a word processor program with Avery template 8376.

Arthur

Hi Elizabeth,

I'm happy to report that this is now fixed!

Thanks for your patience as this took longer than expected to fix due to COVID.

Blessings,

Arthur

Good Morning Donna,

Yes, if you have upgraded to Plus you can invite as many people as you need to assist you. In VBS Digital, they are referred to as "Coordinators." A "Coordinator" is different from a "Volunteer." Coordinators are people who have access to VBS Digital to help manage your event. Volunteers are workers at your event, but they do not have access to work within VBS Digital. Someone can be both a coordinator and a volunteer.

To invite a coordinator, simply go to the People page and click the"Coordinator Settings." At the bottom of the page, there is an Add Coordinator section. Enter the person's email, choose their role, and click "Add Coordinator."

They'll receive an invitation email. When they click the link in the email, they'll be instructed to log in or create an account, and then they'll be authorized to manage your event.

The Coordinator page will also allow you to rescind invitations or remove coordinators from the event.

Please reach out to us if you have any further questions or issues!

Blessings,

Ben Sherrick

Hi Danielle,

I checked on this issue for you. The .eps files have vector data in them, so your web browser and photo viewer programs shouldn't be able to open or display them. You would need to open them in PhotoShop, InDesign, or a similar program. (See: https://fileinfo.com/extension/eps).

I'm not sure how you were even able to view those files in your browser, perhaps with an extension? At any rate, I have included the files below for your convenience. They downloaded with no issues for me in Chrome, though I can't open or preview them without using a graphics program.

the_incredible_race_logo_simple_white_tagline.eps
the_incredible_race_logo_simple_white_answe....eps
the_incredible_race_logo_simple_dark_tagline.eps
the_incredible_race_logo_simple_answers_vbs.eps
the_incredible_race_logo.eps

Please let us know if you need anything else!

Blessings,

Arthur

Good Afternoon Elaine,

Unfortunately, the top half is automatically generated as part of the email template. As such, that element cannot be customized for individual VBS events.

Please let us know if you have any further questions or issues!

Blessings,

Ben Sherrick

Good Afternoon Elaine,

After doing some testing with the student registration form, I found that when you select a birth year and need to change it, you must select the day again in order to update the year. The same thing happens when changing the month. 

So, to fix the issue of the year defaulting to 2020, use either of the following sequences when entering their birth date:  Month, Year, Day OR Year, Month, Day OR typing it manually by following the yyyy-mm-dd format. 

Please let us know if you have any further questions or issues. 

Blessings,

Ben Sherrick

Good Morning Iris,

I added the Unit 1 music/video access code to your account. To access your digital resources, please visit our ABC Resources page at https://myanswers.com/edu/resources.  

Here is a link specifically for Unit 1 Lesson 10: https://myanswers.com/edu/resources/adult/1/10/ . You will need to click on the Video icon on the left-hand side to pop out the video. 

Please let us know if you have any further issues or questions.

Blessings,

Ben Sherrick

Hello,

Currently, ABC Digital is set up to allow access to 5 lessons at a time: the previous lesson, the current lesson, and 3 future lessons. An update that we will be adding on or before the full release of ABC Digital is to allow the teacher to view previous lessons. For now, if your lesson schedule gets off track, please contact us and we will adjust your lessons for you.

Also, we have retained our old resources page at https://myanswers.com/edu/resources/v1/ that you are welcome to download lesson content from as well. 

Blessings,

Ben Sherrick

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick