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Answered

Cannot load PreK-1st grade curriculum 504 error code

Trinity Baptist 11 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 11 months ago 1
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Answered

Remove a Person

mclark 11 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 11 months ago 2

I need to remove the person I have as my Administrative Coordinator but I do not see where I can remove that person 

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Answered

Add digital pro to VBS

Christy Reed 11 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 11 months ago 1

I need to add digital pro to my VBS account.  How do I do this?

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Answered

Restart scheduled lessons

Rhonda Branson 12 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 12 months ago 1

We are now completing Lesson 200. How do I reset my calendar to show Lesson 1 starting in February?

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Completed

Second Commandment Issues

Ty Donaldson 12 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 12 months ago 1

Our church has enjoyed ABC Digital for many years, but there has always been an issue as we study through the New Testamant with seeking to train our children while also protecting them and ourselves against breaking the law of God. We are a church that is reformed in doctrine and we view the second commandment as a law still binding on us today specifically as God outlined for us in his commandment not to make any images of God and, as an extension, not to have images of Christ as a part of our worship of Him. Have you considered creating New Testament content free of images of Jesus for those churches with convictions such as ours? This would be a great tool for us and I believe further still a great asset to the church as a whole as we seek to rightly obey the commands he has given us. Thanks for your consideration.

Answer

Hello,

I have received confirmation that this issue has been fixed. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Fixed

504 Bad Gateway Lessons will not load

Kenny 1 year ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 10 months ago 17

Tried loading lessons from my laptop, and the iPhone and the iPad.  No luck.  Nothing changed on my end, but it just spins when clicking "View Lessons".  I wanted to double check on a video for our next lesson (Unit 3 Lesson 25), but cannot get there...

Answer

Hello Kenny,

This issue was caused by 14+ lesson postponements. I have cleared those out and set your class back to Lesson 25. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Answered

Message 404

Kathy Gase 1 year ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 year ago 1

I am trying to access my church's primary and secondary elementary Sunday School class lessons and get the 404 message page. What do I need to do to be able to access lesson 4 so I can prep for Sunday.

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Fixed

Missing Lessons

In Unit 13 lessons, I am missing my lessons.  I am teaching lesson 128 this Sunday and all that is listed is Lesson 30 Unit Review. Thank you for any help. 

Answer

Hello,

I have reset your class schedule to Lesson 128 on July 23rd. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Answered

Why are lessons 40, 41, and 42 missing but the rest of Unit 5 is available

Gayle Friesen 2 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 years ago 1

I am trying to print the first couple of units for the new season. I cannot see lessons 40, 41, and 42 in the schedule, but lessons 43 to 50 are available...??