0
Fixed

504 Bad Gateway Lessons will not load

Kenny 7 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 17

Tried loading lessons from my laptop, and the iPhone and the iPad.  No luck.  Nothing changed on my end, but it just spins when clicking "View Lessons".  I wanted to double check on a video for our next lesson (Unit 3 Lesson 25), but cannot get there...

Answer

Answer
Fixed

Hello Kenny,

This issue was caused by 14+ lesson postponements. I have cleared those out and set your class back to Lesson 25. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

Answer
Fixed

Hello Kenny,

This issue was caused by 14+ lesson postponements. I have cleared those out and set your class back to Lesson 25. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

We're having the same problem. We can't access our Junior High lessons even thought we check them every week. Need for tomorrow! The page loads as 502 Bad Gateway. Need Lesson 199.

Hello,

Sure thing! I have cleared your lesson postponements out and set your class to Lesson 199. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

I have having the same issue.  I have not been able to get in for 2 weeks.  I should have reached out before now.  Can you check mine and see if it is the same issue?

Hello Carol,

Yes, this was the same issue. I set your class back to Lesson 35. If this is the incorrect lesson, let me know and I can adjust it accordingly. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

Benjamin, can I get it set back to lesson 33?  Thank you.

Yes, I have moved your class back to Lesson 33. 

I am having the same issue. Could you check our account? Thanks

Hello,

Sure thing! I have cleared your lesson postponements and set your class back to Lesson 82. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

Thank you for the incredibly quick response! Soo appreciated!

Having the same issue.  Please reset to previous lesson.  Thanks!

Hello Ryan,

Not a problem! I have cleared the lesson postponements from your Adult class and set the schedule to Lesson 172. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

Hi, Benjamin! 

I think you must have cleared out the postponements for my account (CCK-town) because I access the lessons this evening without any problem. Unfortunately, I realized once I was in that I'd transposed the digits for the lesson we need; we're actually at Lesson 67, not 76 . Would you re-set us again? Thank you for your vigilance and prompt assistance!

- Jess  

Hello,

Not a problem! I have set your class to Lesson 67. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin