
On an iPad in landscape mode, settings print bar on left blocks content
The Lesson page in ABC Digital is partially covered by the utility bar (settings, print etc.) on left, when using an iPad in Landscape mode, using the Chrome Browser. In Portrait mode the page is not covered because the bar is at the bottom of the screen.

Hi Jim,
The menu bar layout issue has now been resolved. Thanks again for reporting this!
Blessings,
Arthur

Thanks so much! Best customer service! We will be purchasing…
Thanks so much! Best customer service! We will be purchasing the next unit soon for our church and I’m impressed with the online portal. It is a great asset to the wonderful curriculum.
Natalie

Hi Susie,
We don't yet support seasonal lessons in ABC Digital, but you can download the Christmas lessons here:
Christmas Lessons (ESV Lesson Set 1)
Christmas Lessons (ESV Lesson Set 2)
Christmas Lessons (KJV Lesson Set 1)
Christmas Lessons (KJV Lesson Set 2)
When the time comes, we recommend postponing your normally-scheduled lesson to open up a spot for your Christmas lesson/s.
Blessings,
Arthur

What technology do I need to use the power point?
Hello, we're a small church. What do we need to have in our children's church room to make the power point viewable to the children on something bigger than a laptop? We do have a smart TV. What are other churches using? Is there an alternative to using the powerpoint? Like a DVD of the slides? Thank you!

Hi Jennifer,
A smart TV would work fine in lieu of a projector. Just plug in your laptop to the TV (probably via HDMI cable) and you'll be able to display the PowerPoints to your class.
Blessings,
Arthur

Shared Lesson Generated Link
Our lessons are on Sunday and one of my teachers decided to send the shareable link the following Thursday but the link was not available. I assume there is a time limit to being able to generate this link. I would like to know is this link only available the day of the scheduled lesson or is there a specific time frame you are allowed to generate this link.
Thank you

Hi Chelsea,
Yes, share links are only available for current and future lessons. If your schedule is out of sync I'd be happy to move it up if you let me know what Lessons/Dates your classes are on. Just let me know!
Blessings,
Arthur

Hi Lana,
The checklist assumes that there is a digital library for Incrediworld, but since there isn't (the theme was originally produced in 2012 and brought back for the Free COVID-19 Edition), certain checklist links will 404.
Instead, the downloads are available here: https://answersingenesis.org/vbs/incrediworld2020/downloads/.
Please also see this page for additional information for leaders and parents: https://answersingenesis.org/vbs/incrediworld2020/resources/
Please let me know if you have any more questions or issues!
Blessings,
Arthur

Will we able to include holidays?
Just starting to think ahead and planning this coming year. Will we be able to include the Thanksgiving, Christmas and Easter lessons into the schedule for our teachers?

While we don't currently support full integration with the free seasonal lessons, we do support postponing lessons, so you can skip a week or two in your schedule to accommodate them. We'd like to better integrate the seasonal lessons eventually, but it's lower down on our list of things to add and improve with ABC Digital.
Please let me know if you have any more questions!
Blessings,
Arthur

Schedule Teacher to Specific Date
Hello,
I was going to make a separate schedule for teachers to know when they teach and then I thought it would be easier if this was all in one location. We have multiple teachers on a rotation for one class. Could ABC digital assign teachers to specific dates?
Thank you

Hi Chelsea,
You can assign multiple teachers to a class, but they will all have equal access to the class. If you want to only have one teacher for each lesson, I'd recommend using the substitute feature. That way, you don't have any teachers set by default and you can manually add them for each lesson.
Please see the knowledge base for more information: https://myanswers.userecho.com/knowledge-bases/42-abc-digital-early-access.
Blessings,
Arthur

Highlight function
Hello,
Our church loves this digital version especially during COVID. I saw a highlight feature in the right column of the lesson, but not sure how it is used. Could you explain it's function. It would be great to use this for areas of concentration in the lesson or a marker of where you left off if the teacher wasn't able to complete the lesson.
Thank you

Hi Chelsea,
The highlight feature was designed for active use on a mobile device, such as helping a teacher keep their place during a lesson. The highlights are temporary and do not save to the lesson, and they do not show up when printing.
To highlight text, click the highlight icon so it turns yellow, then click on the text you wish to highlight.
Please let me know if you have any more questions or issues!
Blessings,
Arthur

Lesson 2 and 3 for adults does not have a print icon
The print button that is typically in the upper left hand corner is missing for lesson 2 and 3 at the adult level.

Hi Devon,
This has now been fixed. Thanks for your patience!
Blessings,
Arthur
Customer support service by UserEcho