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Answered

I cannot open lesson resources except powerpoint presentation

Ruth Min 6 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 6 years ago 1

Hello! 

Before I was able to use all of lesson resources but now I can only use powerpoint in lesson resources. I am starting over from Unit 1. Please help me to use all of lessons resources!!!

Answer

Hello,

Currently, ABC Digital is set up to allow access to 5 lessons at a time: the previous lesson, the current lesson, and 3 future lessons. An update that we will be adding on or before the full release of ABC Digital is to allow the teacher to view previous lessons. For now, if your lesson schedule gets off track, please contact us and we will adjust your lessons for you.

Also, we have retained our old resources page at https://myanswers.com/edu/resources/v1/ that you are welcome to download lesson content from as well. 

Blessings,

Ben Sherrick

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Answered

Invalid Passcode

meghargrave 6 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 6 years ago 3

When I entered my VBS digital passcode it said it was invalid.  What do I do from here?  Can I call someone for support?

Answer

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick

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Answered

Can I organize 2 different VBS events with this?

Lesa 6 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 6 years ago 3
Answer

Hello Lesa,

Yes, you can add multiple VBS events. Let us know if you have any more questions.

Blessings,

Ben Sherrick

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Fixed

I would like to add a "music" coordinator position to the drop down screen...you don't have it

debbiemcmanis 6 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago 2

The coordinator positions need to also have a field to add your own.  The drop downs don't all fit with all churches and some of the big jobs are not even listed like the "music" coordinator

Answer

Hi Debbie,

We have implemented the changes to the Teacher role. Please use that for your coordinators that you only want access to the online resources.

Thank you,

Arthur

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Thanks

Thank you!

Heather Bryant 6 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 6 years ago 1

Thank you so much for your fast response time. I absolutely love this program along with all of the material. 

Answer

You are welcome!

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Answered

decoration guide

Betty Chang 6 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 6 years ago 1

Hi,

Is there a guide for how to decorate the different rooms and the worship hall?

Thanks,

Betty

Answer

Good afternoon Betty,

Yes, there are several places that you can get helpful decorating ideas and tips:

Please let us know if you need any more assistance!

Blessings,

Arthur

Answer

Hello,

Yes, the online student registration forms can be printed. Within your VBS account, click on the Promote tab. Under Student Registration, there will be an option to print the registration forms. 

Blessings,

Ben Sherrick

Answer

Hi Tanya,

Great news! The sound effects have all been added to the Mystery Island theme. Thanks for reporting this issue, and for your patience. Please let us know if you run across any more issues or need any more help!

Blessings,

Arthur

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Answered

My coordinators invited this week are not getting the invitation email.

Tanya Miller 6 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 6 years ago 3

I have resent the invitations, and cancelled and re-requested them without success.  Invitations sent before Feb. 8th went through.

Answer

Hello Tanya,

Sorry about the email issues; we located a configuration issue with one of our servers that was causing emails to not be sent out at times. Everything should be resolved now, though! Please try again and let me know if you have any more issues.

Thanks!

Arthur