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videos
In our digital resources all of the videos and music are downloads. Is there a way to view them and listen to them without having to download them?
Hi Natalia,
Yes, while the video and music files are streamable on the left of the page, if you look to the right of the page, you will see a Download button. If you click that, the file should download. If it doesn't, try right-clicking the button and selecting "Save link as..." (or similar wording based on your browser). It looks like this:
If you are still having issues, please let me know what type of device (laptop, phone, tablet) and browser you are using.
Blessings,
Arthur
Teams
When I view the schedule it has two of my teams under one group and the 4th group empty. Can you please look at that and see what is going on? Thanks so much. I want one team per group.
Hi Rebecca,
You had two teams both set to start at the Crafts & Science station. I changed one of the two to start at the unused Snacks station, but feel free to re-order them. You can do so under Team settings (Settings -> Teams) here: https://myanswers.com/vbs/manage/5827/teams/. This is also where you can assign and change which age group/s are assigned to each team. Just click the pencil on the right side of the page to edit the teams.
Hope that helps! Please let me know if you have any more questions.
-Arthur
Passports
Will you be getting anymore of the Passports?
Hello! This support forum covers MyAnswers digital platform. For inventory questions, please contact customer service at custserve@answersingenesis.org or 855-513-0225.
Thanks!
-Arthur
error on form registration form - hindering out process
When parents try to register their children they get an error that says "Please correct the errors below" however all fields are completely filled out. This is hindering our registration process. Please be in touch asap. 727-492-6059
Hi Rebecca,
I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.
Please let me know if you need any further assistance. I'm happy to help!
-Arthur
In Stock
Is there any inventory from the catalog? we are doing Time Lab this year. We're interested in some items like: Laboratory Scene Set; Photo Phrames; Pencils; Tracts in Spanish; Name Tags; Backpacks...
Hi Jody, sorry we didn't get back to you sooner--for inventory and purchasing questions, please contact our Customer Service team at custserve@answersingenesis.org or 800-778-3390.
Thanks!
Arthur
digital experiments guide NOT working. gives 404 error code!!! Help
tried to read the guide but it keeps giving me a 404 error code.
Hi Cole,
Thanks for your patience as we looked into this issue. The bug has now been fixed!
-Arthur
still having problems with seeing guides, keep getting a 404 problem
We have started having problems with seeing anything with the guides. Keep getting the 404 message. Called in on Friday the 3rd but is still a problem on Mon the 6th
This bug has now been fixed.
-Arthur
"Resources" Button Results in 404 Error
On the Dashboard (https://myanswers.com/vbs/manage/5890/), the "Resources" button in the left nav bar (https://myanswers.com/vbs/time-lab/resources/) results in a 404 Error page. But I can access a number of resources from "Library" in the top nav bar. Are these the same resources that should be available from the "Resources" button? Thanks.
Hi Mark,
I just wanted to let you know that the Resources button is fixed, and we are making further improvements to bring older themes in line with the current format. Thank you for using our platform! We have several exciting improvements planned for the Mystery Island theme.
Blessings,
Arthur
digital guides
we are getting an error when trying to view the digital leader guides.
No, but you can add a link directly to your public registration page. In your case that would be:
https://fccwilmingtonvbs.myanswers.com/incredible-race/register/
Please note that your public page needs to be published for that registration link to work, as well as student registration being active.
Please let me know if you have any further questions.
Blessings,
Arthur
Customer support service by UserEcho
