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Where do I find toddler craft templates?
Using the Incredible Race curriculum. Cant' find toddler template patterns.

Good afternoon Brenda,
The toddler craft patterns are located here: https://myanswers.com/vbs/incredible-race/resources/crafts/.
I've also attached the file here for your convenience. Please let us know if you need anything else!
Blessings,
Arthur
AiG Web Support

Unable to download PDF Guides for Zoomerang in Digital Library
AccessDenied
Request has expired9002022-06-01T20:57:35Z2022-06-01T21:42:20ZK87KDH0G2Z9AASPGe6MlMHT39oL+F1LA2/4RKdij+iJmVCb876GlRCCvPbOvLef8j8M9AXXe2F/2nDRxjCTxgFdOVgA=

Good afternoon Miranda,
I just cleared the watermarked PDF cache for your Zoomerang VBS event so you should now be able to download them from your digital library here: https://beta.myanswers.com/admin/login/?next=/vbs/zoomerang/guides/.
Blessings,
Arthur
AiG Web Support

How do I recover deleted student information?
I accidently deleted a couple of students this morning, is there a way to recover them?

Good afternoon!
Yes, I can help you with that! Those two deleted students have now been restored.
Blessings,
Arthur
AiG Web Support

edit registration form
would you be able to make the font larger on the student registration form where it says I have more students to register. I does not appear I can do that on my end.

Good afternoon,
Thanks for your question! Unfortunately, we do not support adjusting the font size for fields on the student registration form.
Blessings,
Arthur
AiG Web Support

Door Hanger PDF
Where can I find the Door Hanger PDF to input my church details? I have the physical door hangers, and was hoping I can print out more with the information necessary on them.

Good afternoon Bryant,
The postcards and other promotional resources are not available digitally for the current year's theme, but they are sold on our web store here: https://answersingenesis.org/store/product/zoomerang-vbs-door-hangers/.
Please feel free to call Customer Service at (800) 778-3390 if your VBS is coming soon and they can expedite your order for you.
Thanks,
Arthur
AiG Web Support

Is there a way not to send an email to the volunteers when they register?
Is there a way when a volunteer registers that an email will not be sent to them?
Thank you

Good afternoon Joanna,
Unfortunately, there is no way to disable the registration confirmation email. Though it cannot be turned off, you can edit what sends in the welcome email here: https://myanswers.com/vbs/manage/28465/volunteer-contact/.
Please let us know if you have any more questions or issues!
Blessings,
Arthur
AiG Web Support

Registration
Hello,
I was setting up a test account for student registration to see how the auto-email looked, and noticed that it gave my personal email saying "for more information, email ------". I was wondering where that information is being taken from, and how I can change it?
I tried changing the email in my account, as I thought it may be being pulled from there. But it still listed the original email in the next test run.
I appreciate your help on this!
Megan Litzenberger

Hi Megan,
The email text and sending address can be edited in the email settings under the Promote tab:
Volunteer Welcome Email: https://myanswers.com/vbs/manage/32672/volunteer-contact/
Student Welcome Email: https://myanswers.com/vbs/manage/32672/student-contact/
The primary contact email for this event is currently megan.litzenberger@gmail.com; this is set when the event is first created. Please let us know the new email address if you'd like to change it.
Thanks!
Arthur
AiG Web Support

memory verse songs for toddler
Where can I find the toddler memory verse songs?

Good afternoon Heather,
The Toddler Memory Verse Songs can be found in your Zoomerang digital library here:
https://myanswers.com/vbs/zoomerang/music/simple-songs/
https://beta.myanswers.com/vbs/zoomerang/music/simple-songs-songbook/
Please let us know if you need any further assistance and we would be happy to help!
Blessings,
Arthur
AiG Web Support

Print name tags without background for students is only printing 1 row instead of 2.
We are trying to use the name tags we purchased from AIG for VBS. It has 6 tags-2 rows of 3 each. The "print name tags without background" under students is only printing 1 row per page so it is only using 3 nametags from the page of 6. The volunteer “print without background” works fine.

Good afternoon,
Just wanted to follow up with you to let you know that the layout issue with the "print name tags without background" under students has been resolved, and it is now printing 6 nametags per page as intended.
Thanks!
Arthur
AiG Web Support

Where do I find the More Crafts templates? I do not see them under the craft resources.

Good afternoon Donna,
The extra crafts are in the Crafts guide and if there are any additional resources for them, those should be included in the existing crafts file.
Here is your Crafts guide: 11-9-010-science-crafts-guide.pdf
Craft patterns: Craft-Patterns.pdf
And here are the additional craft templates split out from the Crafts guide: extra-crafts.pdf
Customer support service by UserEcho