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Cannot download guides Zoomerang
I cannot download the guides to a PDF. I hit the button and it seems as if it is generating, but nothing happens. If you do it enough time it generates and error page. Can somebody help with this. I tired across multiple platforms and still does not work.
Good afternoon Steven,
I'm sorry to hear that you have been having issues downloading the Zomerang guide PDFs. I have fixed the issue for you and confirmed they have all been generated now and are ready for download.
https://myanswers.com/vbs/zoomerang/guides/
Please let us know if you need anything else!
Arthur
AiG Web Support
How do I unpublish our VBS
We need to publish and unpublish as we testing url's, etc. Currently our public list is published. How do we unpublish it?
Good morning Jan,
You can unpublish your public page from your public page settings here: https://myanswers.com/vbs/manage/30868/public-page/. Just click the "Unpublish" icon in the menu.
Please let us know if you have any more questions!
Arthur
AiG Web Support
Cool Contest: Go and Do
There is a Go and Do Activity mentioned in the Closing Ceremony within the Cool Contest section.
Where do we find this? I've looked in the digital resources, but am having no luck
zoomerang-assembly-guide-cool-contests.pdf
beaut-of-a-bible-challenge.pdfWe have also added the above two documents to the digital resources.
cant access pdf to print guides
I can get to the guides page but when i click the pdf printable it says access denied. help
Good afternoon April,
I just checked on your account and everything looks to be set up properly. Please go to the guides page again and let us know if you have any further issues: https://myanswers.com/vbs/zoomerang/guides/.
If you ever run into issues downloading, try refreshing the page, as the download links expire after some time, and refreshing pulls new links.
Thanks!
Arthur
AiG Web Support
free digital resources
How do I access the free digital resources? Every time I try, it sends me to the upgrade page. I'm used to the director's guide having pages to copy, but since there weren't any I assumed they would be in the digital library.
Good morning Dana,
I just went through and added any missing codes to your account for Units 1-13. You can access the free digital resources from this page: https://myanswers.com/edu/resources/.
The unit resources access code unlocks the resources for all age groups within the unit, but the Pre-K1 material displays by default. To change the age group, please make sure you first select the age group from the sidebar on the left, then the units and lessons for that age group will appear.
If you don’t see a left sidebar, you are probably using a smaller screen and our site’s responsive design has hidden it. In that case, click the menu icon (≡) next to the logo on the top-left to display the list.
Please let us know if you need any more assistance and we are happy to help!
Arthur
AiG Web Support
Good afternoon Angie,
You upgraded to VBS Digital Plus: Zoomerang in MyAnswers, for this event: https://myanswers.com/vbs/manage/31676/. This is a digital upgrade and no physical items will be mailed to you.
VBS Digital Plus unlocks the ability to track attendance for students and volunteers, lets you invite others to help run your VBS, download all your user data, and customize your registration pages, forms, and emails.
Please let us know if you have any other questions and we would be happy to assist!
Arthur
AiG Web Support
Printable Registration
Why can't I print the student registration form? I went to promote and then to the tab to print and it comes up blank. Also, do you have this form in other languages?
Good afternoon Debbie,
You can print the student registration form from your Promote page here: https://myanswers.com/vbs/manage/29532/promotion/
You can also manually add registrations from the People page here: https://myanswers.com/vbs/manage/29532/people/
We do not offer multilingual support with VBS Digital, but please feel free to add alternate languages to your registration forms (https://myanswers.com/vbs/manage/29532/forms/) and public page (https://myanswers.com/vbs/manage/29532/public-page/).
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Volunteer Training
Do you have volunteer training video resources or volunteer training pamphlets? Our church has done GROUP VBS in the past and they have great resources readily available to train volunteers at the volunteer meeting. Does AIG have anything like this?
Yes, please see the videos from our Zoomerang showcase event here: https://answersingenesis.org/vbs/zoomerang/showcase-event-resources/
We also have a Zoomerang resources page here with images, links to additional articles, and promo videos: https://answersingenesis.org/vbs/zoomerang/resources/
If you have purchased VBS Digital, you can see tutorials for the online platform here: https://myanswers.com/vbs/zoomerang/videos/tutorial-videos/
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Countdown
We use Nucleus.church for our church website. I can get a free timer html code to work I found on the internet but I can't get the Zoomerang html code to work. https://myanswers.com/vbs/manage/29688/ On the web page, it grays out and says expired and doesn't even show the countdown box just gray lines. If I got to the source html of the promotion tools page, I can copy more code and get the countdown box to appear on the design page but still doesn't work and still only get event expired. Suggestions? I have seen the other posts about Java but I used Java script on the free countdown and it works fine.
Good morning Bo,
It sounds like you are talking about the JavaScript embedded countdown code in the Promotion Tools section?
Here is the code for your event (https://myanswers.com/vbs/manage/29688/promotion-tools/):
You may want to alter the width and height attributes on the countdown to make it fit your website; that shouldn't cause any problems. You can delete the "max-" parts to keep the box at an exact size.
I just tested the code in an HTML document and it worked fine for me: countdown-test.html
I would suggest checking that you've inserted the script in a content block that allows JavaScript; from what you described it sounds like the JS is being prevented from loading.
You can also download the JS being used and host it on your own website; that may solve the issue for you if the cross-site scripting is being blocked: https://myanswers.com/vbs/jscountdown/29688/.
Blessings,
Arthur
AiG Web Support
Adding volunteer registration to page
How do I add the volunteer registration form to my public page?
Good morning,
You can add the volunteer registration form to your public page by going to Promote -> Volunteer Registration, and toggling it on. Your public page also needs to be published. When you do both of those things, you will see a Volunteer link at the top of the page, as well as further down under the "Help Our VBS!" heading.
Please let us know if you need anything else!
Arthur
AiG Web Support
Customer support service by UserEcho
