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Missing Code
We Purchased the "Mystery Island" VBS 2 years ago but due to Covid-19 were not able to run it. Thankfully this year we are running it but have misplaced the code for VBS Digital. Is there any way to recover it or get another one?
Good morning Melodie,
No worries, I can help you with that! I generated a new code for Mystery Island Digital Pro and applied it to your account.
Please review your event and let us know if you have any more questions or issues: https://myanswers.com/vbs/manage/31577/
Thanks!
Arthur
AiG Web Support
Some volunteers are deleted. but the "volunteer needed" at the "enrolled volunteer" page still counts the deleted volunteers.
Some volunteers are deleted. but at the "enrolled volunteer" page , at the bottom "volunteer needed" , still counts the deleted volunteers. like a volunteer is deleted and re-register, its role as game helper is counted as 2 instead of 1. please help!
Good afternoon Tina,
Happy to help you with this, and thank you for the feedback! I have deleted the inactive volunteers from your Zoomerang VBS event and will make a task for us to fix the "volunteers needed" count so it doesn't include removed volunteers.
Blessings,
Arthur
AiG Web Support
Can Coordinator options be customized to include Assistant Director, Music etc?
We do music as a rotation, and also have a couple of Assistant Directors. Last year I think I made them all Directors on the digital tool....Is that the only option currently?
Good afternoon Chris,
Please see this knowledge base article: https://myanswers.userecho.com/en/knowledge-bases/2/articles/5268-what-are-the-different-coordinator-roles-and-their-permissions. These roles are what we have available for the time being, but we would like to add more down the road and make the various permissions more granular.
Blessings,
Arthur
AiG Web Support
web page video looks strange
Hi
I opted to add the video to our web page but it shows as a blank spot with the controls below. Not very eye pleasing. Is there a way to fix this?
Hi Lori,
Just wanted to follow up with you—we have added a preview image to the Zoomerang public page video.
Have a blessed day!
Arthur
AiG Web Support
shorter script option
Good morning, where can I find the shorter script option for the drama production ?
Thank you
Good afternoon Anne-Catherine,
You can find the drama skits, including the ones for the short version, in your VBS Digital library here: https://myanswers.com/vbs/incredible-race/resources/dramas/scripts/.
Please let us know if you need anything else!
Arthur
AiG Web Support
2022 bulk rate for t-shirts
How do I get the bulk rate for my 2022 t-shirt order?
Hi Mike,
It looks like you were trying to order them on MyAnswers, which I think is the source of your problem with the bulk discount not applying as I don't believe bulk discounts work on that site.
I created a link to the AiG web store with your cart contents in it so you don't need to re-add them; please use that and let us know if you have any issues with the bulk discount not applying there.
Thanks!
Arthur
AiG Web Support
email responses
When I send out emails from the dashboard site (rather than my personal email), where do the replys come? I'm not sure if they just haven't responded or that I can't find the area where responses are.
Thanks!
Good afternoon Amy,
You can edit the reply-to address on your volunteer and student registration emails here:
https://myanswers.com/vbs/manage/28172/volunteer-contact/
https://myanswers.com/vbs/manage/28172/student-contact/
Emails that you send from the "Send Email" tool (https://myanswers.com/vbs/manage/28172/send-email/) have webmaster@myanswers.com as the reply-to address. Unfortunately, this cannot be changed, so please be sure to include your email in the message for people to respond to.
Thanks!
Arthur
AiG Web Support
Good morning Aric,
You cannot assign tasks to other coordinators per see; the task lists are pre-set to whatever coordinator role you chose when you invited the person. If you want to change the roles of your coordinators, just let us know and we can do that for you. That would be easier than deleting them and reinviting them under a different role.
Thanks!
Arthur
AiG Web Support
Used the "Copy Program" feature when setting up.
I used the Copy/Clone Program when setting up my VBS this year. However, now the description on the Public Page is still set for Mystery Island even though the program for this year is Zoomerang. Where do I find the promotional description that generally automatically generates when creating the Public Page?
Good afternoon,
Here is the default public page body text:
Be prepared to experience the jaw-dropping beauty of the Great Barrier Reef, the arid temperature of outback afternoons, the architectural marvels of Australia’s modern cities, and the fascinating eucalyptus forest, home of the koalas.
At Zoomerang, the newest Answers VBS, you’ll marvel at the unforgettable wildlife, culture, and beauty of Australia while exploring the wonder and value of life, from the lives of preborn babies to eternal life in the kingdom of God.
Please let us know if you need anything else!
Arthur
AiG Web Support
when you upgrade to the plus version, when does it become active?
I have upgraded to the plus version. I have an order confirmation. It has also appeared on the credit card statement. When will the my answers digital tool update? It still is not allowing me access to the plus features.
Good afternoon Ken,
Happy to help you with this! I confirmed your order and your VBS event now has Plus access.
Your Zoomerang VBS Dashboard: https://myanswers.com/vbs/manage/30761/
Please let us know if you need anything else!
Arthur
AiG Web Support
Customer support service by UserEcho
