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We paid for The Great Jungle Journey Digital Pro but still can not access items.

Emily D. 9 months ago • updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 9 months ago • 1

Our dashboard states that certain items are Plus and when I click on it the graph for different packages comes up, but no access.

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Benjamin S. (Answers in Genesis - Web Support Analyst) 9 months ago

Hello,


Happy to help! Your access issue should be resolved now. Just to confirm with you, I show that you have three VBS Events listed. Are you planning on using all three or do I need to remove two? 


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Blessings,

Benjamin

Customer support service by UserEcho