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Check-in On Multiple Devices?
Hello There,
We have a decent size VBS and normally check our kids in at multiple stations to expedite the process. This is our first year using the on-line registration. Is it possible to have four people signed in to the digital tools and checking people in at the same time? How could we make that work?
Good morning!
Yes, that is very possible. Just make sure you have the four people added to your VBS event as coordinators with permission to view/add/edit students (https://myanswers.com/vbs/manage/31109/users/) and they will all be able to access the attendance page and check kids in there (https://myanswers.com/vbs/manage/31109/attendance-report/).
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Hello Gary,
You can move your map pin from your public page settings: https://myanswers.com/vbs/manage/31985/public-page/. As it says below the map–if the map is wrong, you can drag the red marker to the right place.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Good afternoon Kathi,
I just sent you a code for the Zoomerang Super Starter Kit (YMPN-KZMM-3UFK). Please apply that code to your VBS event and you will see the price of the Digital Pro upgrade drop down to $49. It's usually $99 for the upgrade but due to supply chain issues causing delays in shipping the materials out we dropped the price for this year.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
see library without downloading
Hi, I'm looking at make a sign up sheet for for volunteers, I was going to make a QR code one as well as a paper one. I wanted to include some clip art from The Incredible Race but it won't let me view things unless I download it, is there a way I can see the art without downloading it? That just takes up extra space on my computer.
Thank you
Good afternoon Nathan,
Unfortunately, there is no way to preview the files in VBS Digital (https://myanswers.com/vbs/incredible-race/resources/promotion/clip-art/) without clicking on them. The standard PNG image files should open in your browser first, then you can decide whether or not to download them.
I also added the Incredible Race Resource download to your AiG account if you would like to download all the content in .zip files: https://answersingenesis.org/account/downloads/?q=the%20incredible%20race%20vbs%3A%20resource.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Can I print the guides
Am I able to print out the Guides to give to my team?
Good afternoon Jennie,
Yes, you should now be able to download PDFs of the guides to print out and provide to your team.
https://myanswers.com/vbs/incredible-race/guides/
Please let us know if you need anything else!
Arthur
AiG Web Support
Why will my pdf's not come up?
I was able to print off some lessons yesterday, but now, when I click printable pdf, all I get is an error message.
Good afternoon Katie,
I just cleared the watermarked PDF cache for your organization, so if there were any issues with your PDFs generating they should be resolved now. The issue could also be that you left the page open for too long and the download links expired. If that is the case, refreshing the page will pull new download links.
Please check again and let us know if you have any more questions or issues!
Arthur
AiG Web Support
How do I add an age group to my registration page
Good afternoon Cheryl,
You can add an age group to your registration page by creating them from your Age Groups page here: https://myanswers.com/vbs/manage/31985/age-groups/.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
save changes web
Hi there, I also cannot get a save or publish button on my homepage. I can edit the fields but there is no option to save the changes and publish.
Good afternoon Gen,
Your public page can be published here: https://myanswers.com/vbs/manage/10580/public-page/. I noticed this had been done already, so you may have figured it out already. Here are your public links:
Public page: https://newcastlebaptist.myanswers.com/mystery-island/
Volunteer registration: https://newcastlebaptist.myanswers.com/mystery-island/volunteer/
Student registration: https://newcastlebaptist.myanswers.com/mystery-island/register/
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
Changing grades to ages
I am trying to change the grades to ages and it keeps saying that I am not able to delete because there are students registered, but I do no have any students registered
Good afternoon,
Happy to help you with that! I manually removed those two age groups for you; this is likely an issue due to the classes being one of the five that are in place by default.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Activation code active but no copy of the code for upgrade
I purchased the Digital Plus for Mystery Island. I redeemed the code and I have access to the downloads. I need to upgrade to Pro but I do not have a copy of the activation code (I used copy/paste and did not write it down). Is there a solution? Thank you!
Good afternoon Doug,
The code has been redeemed so you don't need to enter it again; you should be all set with Digital Pro now, but please let us know if you encounter any issues and we would be happy to assist.
Thanks!
Arthur
AiG Web Support
Customer support service by UserEcho
