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server error
I am trying to access some of our registrations and I am getting the 500 server error. How can this be fixed?
Good afternoon Pastor Taylor,
This issue was caused by a data mismatch on your media consent waiver. You had some students register and the parent's name was entered as a signature before you changed it to a Yes or No question, so those entries had names when the system was expecting a yes or no question. I cleaned up these registrations for you by converting the signatures into yesses, so they should be loading fine now.
Please let us know if you have any further questions or issues!
Thanks,
Arthur
AiG Web Support
Why am I not able to download the PDF
I was able to download the PDFs but now I am getting an error message....why??
Good afternoon ladies,
I checked on your VBS events and didn't see any issues with your PDFs downloading, so the most likely source of this issue for you both is that the tokens on the download links expired. This happens if the page has been left open for a while. To pull fresh links, simply refresh the page. The downloads should then work for you.
Please try this and let us know if you continue to experience issues downloading files.
Thanks!
Arthur
AiG Web Support
contemporary memory verse song lyrics won't open
When I try to download the contemporary memory verse song lyrics, i am unable to open the file.
Good afternoon Deb,
You can download the contemporary memory verse song lyrics here:
https://myanswers.com/vbs/zoomerang/resources/presentation/powerpoint-presentations/
Lyric videos are also available here:
Without hand motions: https://myanswers.com/vbs/zoomerang/videos/contemporary-memory-verse-song-lyric-videos/
With hand motions: https://myanswers.com/vbs/zoomerang/videos/contemporary-memory-verse-songs-hand-motion-videos/
Please let us know if you have any more questions or issues!
Blessings,
Arthur
AiG Web Support
Groups instead of ages
Normally VBS is seperated by age groups. 1st, 2nd, 3rd, etc. We are doing it differently. We are dividing all kids between 1st and 5th grade into small groups, and that small group of 5-6 will stay together throughout the whole week. Each group will have one leader designated to it. On the Teams setting, there is no option for this. Would it be possible to have this option added where it overrides putting kids into age groups?
Good afternoon Nathan,
You can customize your age groups here: https://myanswers.com/vbs/manage/29157/age-groups/. You can uncheck "Show on Registration Form" to hide it if you want a private age group.
Under your team settings (https://myanswers.com/vbs/manage/29157/teams/) you can assign multiple age groups to a team, and while the system was built with teams based on age in mind, since you have automatic team assignment turned off, you can assign students to whichever team you want.
Please let us know if you have any more questions or issues!
Blessings,
Arthur
AiG Web
Printing on a Mac
I have been trying to print papers (name tags, Crew Charts, Class Rosters) and everything shows up blank on the preview and nothing prints. It is showing PDF on the print page, does that need to be different? or is it something to do with printing from a Mac? I'm just confused.
Our VBS starts Monday and I need to get things printed.
Good afternoon Christina,
Please try printing from your Mac with Chrome or Firefox instead of Safari; that may help. Please let us know if that does solve your issue or if you still need assistance with printing your materials.
Thanks!
Arthur
AiG Web Support
I have not been able to find a countdown video that coordinates with the theme. Is there one?
Yes, we always appreciate feedback from our users! Here is what we currently have for short animations: https://myanswers.com/vbs/zoomerang/videos/short-animations/; that may help as well.
Blessings,
Arthur
AiG Web Support
Is there a scene setter for the Zoomerang VBS?
Is there a scene setter for the Zoomerang VBS? If so, where is it?
Good afternoon Ti,
Yes, the scene setters are available here:
https://answersingenesis.org/store/product/zoomerang-vbs-main-set-scene-setter/?sku=11-9-122
https://answersingenesis.org/store/product/zoomerang-vbs-australia-scene-setter/?sku=11-9-125
https://answersingenesis.org/store/product/zoomerang-vbs-theme-verse-scene-setter/?sku=11-9-121
https://answersingenesis.org/store/product/zoomerang-vbs-photo-op-scene-setter/?sku=11-9-127
https://answersingenesis.org/store/product/zoomerang-vbs-animal-pals-scene-setter/?sku=11-9-124
https://answersingenesis.org/store/product/zoomerang-vbs-classroom-scene-setter/?sku=11-9-126
Please let us know if you have any more questions or issues!
Blessings,
Arthur
AiG Web Support
Where do I find toddler craft templates?
Using the Incredible Race curriculum. Cant' find toddler template patterns.
Good afternoon Brenda,
The toddler craft patterns are located here: https://myanswers.com/vbs/incredible-race/resources/crafts/.
I've also attached the file here for your convenience. Please let us know if you need anything else!
Blessings,
Arthur
AiG Web Support
Unable to download PDF Guides for Zoomerang in Digital Library
AccessDeniedRequest has expired9002022-06-01T20:57:35Z2022-06-01T21:42:20ZK87KDH0G2Z9AASPGe6MlMHT39oL+F1LA2/4RKdij+iJmVCb876GlRCCvPbOvLef8j8M9AXXe2F/2nDRxjCTxgFdOVgA=
Good afternoon Miranda,
I just cleared the watermarked PDF cache for your Zoomerang VBS event so you should now be able to download them from your digital library here: https://beta.myanswers.com/admin/login/?next=/vbs/zoomerang/guides/.
Blessings,
Arthur
AiG Web Support
How do I recover deleted student information?
I accidently deleted a couple of students this morning, is there a way to recover them?
Good afternoon!
Yes, I can help you with that! Those two deleted students have now been restored.
Blessings,
Arthur
AiG Web Support
Customer support service by UserEcho
