Hi Becky, we determined the issue with students not deleting from the attendance report and are planning for the fix to go out with our next code update by the end of next week.

Good morning! I checked and don't see a promo video among the Resource DVD-ROM downloads, but you can view the Time Lab promotional video here: https://answersingenesis.org/vbs/. Did you want to download it?

Hi Sarah, I looked at your church's event and it shows that you accepted the invitation and were added as a coordinator. 

You won't see the event in your account because your account didn't create it. You can go directly to the event here, though: https://myanswers.com/vbs/manage/2887/

No, we don't currently allow for the profile icons to be changed. Currently, 6 of the 20 profile icons are from Time Lab. Think of it not like it's part of your current theme, but that it's part of the larger Answers VBS theme, especially because the icons only show up privately. We're using all of them so we can have the most amount of differentiation between registered students/volunteers in the VBS Director.

No, we do not support users uploading files to the Digital Library. Instead, we recommend using a cloud service like Google Drive or Dropbox and then sharing a link to the folder with your staff.

Hello! Your public page web address is: https://ccwoodstockvbs.myanswers.com/time-lab/. Note the lack of the "www" subdomain. If you just use the link as provided you shouldn't have any issues with it.

Hi Randy, I just wanted to make sure that our process wasn't allowing directors to assign volunteers without seeing what their preferences were first. Glad to see that isn't the case. As far as the emails go, they need to be generic, otherwise we introduce an extensive level of complexity to the template with including variables for the chosen preferences.

Hi Randy, thanks for your feedback! Before assigning your volunteers to teams, we recommend that you review the submissions under People -> Manage All Volunteers and clicking on their names. You can then see their preferences before assigning them responsibilities. The email could be a little more clear in that regard; I'll bring it up with my team on Monday.

Hello, we are aware of an issue with some of the links in the checklist and are working to get those fixed. The correct course overview link is: https://myanswers.com/vbs/time-lab/guides/director/overview-lets-take-off/. Please note that if you have not purchased the Digital Library, you will not have access to that page. In that case, you will need to either refer to your physical Director Guide or purchase Digital Library access.

Good morning! I just went to your public page and it looks to be published sucessfully. Are you still having any issues?