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Answered

Email to student after Registration complete

Elaine 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

Image 464

In this screen print, it shows text starting with Example thru 2020....

I can edit the bottom half of the email.  How do I edit the top half?

Answer

Good Afternoon Elaine,

Unfortunately, the top half is automatically generated as part of the email template. As such, that element cannot be customized for individual VBS events.

Please let us know if you have any further questions or issues!

Blessings,

Ben Sherrick

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Answered

Student birth year not working

Elaine 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

When entering student's birth date on registration form, you are allowed to enter their month and day of birth, but the birth year remains at 2020 default even when a different birth year is selected.

Answer

Good Afternoon Elaine,

After doing some testing with the student registration form, I found that when you select a birth year and need to change it, you must select the day again in order to update the year. The same thing happens when changing the month. 

So, to fix the issue of the year defaulting to 2020, use either of the following sequences when entering their birth date:  Month, Year, Day OR Year, Month, Day OR typing it manually by following the yyyy-mm-dd format. 

Please let us know if you have any further questions or issues. 

Blessings,

Ben Sherrick

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Answered

Where do I find the Video for Adult Unit 1 Lesson 10?

Iris 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1
Answer

Good Morning Iris,

I added the Unit 1 music/video access code to your account. To access your digital resources, please visit our ABC Resources page at https://myanswers.com/edu/resources.  

Here is a link specifically for Unit 1 Lesson 10: https://myanswers.com/edu/resources/adult/1/10/ . You will need to click on the Video icon on the left-hand side to pop out the video. 

Please let us know if you have any further issues or questions.

Blessings,

Ben Sherrick

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Answered

I cannot open lesson resources except powerpoint presentation

Ruth Min 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

Hello! 

Before I was able to use all of lesson resources but now I can only use powerpoint in lesson resources. I am starting over from Unit 1. Please help me to use all of lessons resources!!!

Answer

Hello,

Currently, ABC Digital is set up to allow access to 5 lessons at a time: the previous lesson, the current lesson, and 3 future lessons. An update that we will be adding on or before the full release of ABC Digital is to allow the teacher to view previous lessons. For now, if your lesson schedule gets off track, please contact us and we will adjust your lessons for you.

Also, we have retained our old resources page at https://myanswers.com/edu/resources/v1/ that you are welcome to download lesson content from as well. 

Blessings,

Ben Sherrick

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Answered

Invalid Passcode

meghargrave 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 3

When I entered my VBS digital passcode it said it was invalid.  What do I do from here?  Can I call someone for support?

Answer

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick

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Answered

Can I organize 2 different VBS events with this?

Lesa 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 3
Answer

Hello Lesa,

Yes, you can add multiple VBS events. Let us know if you have any more questions.

Blessings,

Ben Sherrick

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Fixed

I would like to add a "music" coordinator position to the drop down screen...you don't have it

debbiemcmanis 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 2

The coordinator positions need to also have a field to add your own.  The drop downs don't all fit with all churches and some of the big jobs are not even listed like the "music" coordinator

Answer

Hi Debbie,

We have implemented the changes to the Teacher role. Please use that for your coordinators that you only want access to the online resources.

Thank you,

Arthur

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Thanks

Thank you!

Heather Bryant 4 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 years ago 1

Thank you so much for your fast response time. I absolutely love this program along with all of the material. 

Answer

You are welcome!

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Answered

decoration guide

Betty Chang 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

Hi,

Is there a guide for how to decorate the different rooms and the worship hall?

Thanks,

Betty

Answer

Good afternoon Betty,

Yes, there are several places that you can get helpful decorating ideas and tips:

Please let us know if you need any more assistance!

Blessings,

Arthur