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Answered

Invalid Passcode

meghargrave 5 years ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 5 years ago 3

When I entered my VBS digital passcode it said it was invalid.  What do I do from here?  Can I call someone for support?

Answer

Answer
Answered

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick

Under review

Hello Megan,

I have been looking into your access code issue. Please provide the access code that you are trying to use. 


Thank you for your patience,

Ben Sherrick 

The passcode that I am attempting to use is : 652P-5AMA-HZ2D

Jennifer Hall created the account for Mat-Su Covenant Church.

My name is Megan Hargrave and I attempted to create an account and log in to access this VBS.  If you need additional information. please let me know.

Answer
Answered

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick