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Digital Tools

Bree J 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

We purchased the digital tools to use. However, we are having to postpone our VBS until next summer. I just wanted to be sure we could still access the digital tools without incurring an additional cost. Thank you for your time.

Answer

Hi Bree,

Yes, you will still be able to access your VBS event. Just update your event date when it's been determined and everything should still work. If you do run into any issues though, we'll be happy to help!

Blessings,

Arthur

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Daily Theme Videos Same as Daily Scripture Videos...

lynnejweldon 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

The Daily Scripture Videos and the Daily Theme Videos are exactly the same in the digital resources videos. Shouldn't they have different content? If not, why is the same video available with two different names?

Answer

Hi Lynne,

Sorry about that! The "Daily Theme Videos" were uploaded early on and were misnamed, so when the properly-named "Daily Scripture Videos" were uploaded, the files weren't caught and overwritten. Thanks for pointing that confusing situation out to us. we have now removed the duplicate videos from the Assembly Videos page.

Blessings,

Arthur

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Please delete my account for VBS Digital and Answers Bible Curriculum

jamescharlespowell 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

Please delete my account entirely. I am frustrated that this is not an option in the account settings, which it should be.

Thank you.

Answer

Hi James,

I have deleted your account, as requested.

Blessings,
Arthur

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God of Wonders Challenge

Jonathan Fry 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I am looking for the "God of Wonders" Challenge in the Mystery Island resources and can't find it. Where is it located?

Thanks.

Answer

Hi Jonathan,

I checked on this and it looks like the God of Wonders PDF was missed when uploading the assembly resources. We'll work on getting the file uploaded; meanwhile, I located it and have attached it to this post for you.


God of Wonder Challenge.pdf

Please let me know if you have any more questions or issues!

Blessings,
Arthur

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the clip art isn't working at all

knewbornphoto 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I'm looking at the colour and the black and white clip art and it's completely blank :( 

Answer

Hello,

Please make sure you are looking at the right format; the .eps files are vector files and will only open in a program such as Adobe Photoshop, Illustrator, or CorelDRAW. You should have no issues viewing the .jpg or .png files.

https://myanswers.com/vbs/time-lab/resources/promotion/clip-art/

Blessings,

Arthur

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Help! My access code is coming back invalid. Trying to prepare for lesson tomorrow!

Kip Carter 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I was given an early access code to the digital AIG sunday school course work, but because of the pandemic, we haven't had it so I didn't have the chance to use it till today. I have two emails with different codes and neither one allows me in. 

They both return a message that the access code is invalid.  HELP! Please!

Answer

Hi Kip,


Due to the pandemic, we opened ABC Digital beta to everyone, so you don't need an early access code anymore.

Simply go to https://myanswers.com/edu/manage/ and start setting up your class! Please let me know if you run into any issues or have any questions.

Blessings,

Arthur

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I'm looking to create a banner for the IncrediWorld Amazement Park.

Thacker, Shane 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

Is there HD artwork available for download? Will purchase if it is not for free. I need to enlarge it to about 8 feet wide, so it needs to be the largest HD file size possible. Thank you!

Answer

Hi Shane,

Yes, please download the Resources zip folder here: https://answersingenesis.org/vbs/incrediworld2020/downloads/. The .eps files will export to whatever resolution you want from Adobe Illustrator/Photoshop, CorelDRAW, etc.

Blessings,

Arthur

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I cannot find the deep sea science intro video among the promotion tools.

Alan 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I cannot find the video intros for either the "deep sea science" or "Discover Missions" under promotional tools. Could you make those available?

Answer

Hi Alan,

There isn’t a short video animation for the science – just the crafts. The video team didn’t make one for science.

The Deep Sea Crafts video intro is listed here: https://myanswers.com/vbs/mystery-island/resources/presentation/short-animations/. Look for the "Rotationsigns V1A (mp4)" file.

Also, please see the Missions Moments videos here: https://myanswers.com/vbs/mystery-island/videos/missions-moments/. I’m not sure what you meant by the “Discover Missions” video, but it could be the Children's Hunger Fund Promo there.

Please let me know if you have any more questions!

Blessings,

Arthur



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The html code for our embedded countdown is not working.

Alan 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

The html code for our embedded countdown is not working. Could we get a new one?

Answer

Hi Alan,

No, that's not possible, as the code behind the countdown is the same for every VBS event. Also, I checked on your timer and confirmed it is working. There is a live example on this page: https://myanswers.com/vbs/manage/13667/promotion-tools/.

If you are using a template-based website, please make sure to enable HTML and JavaScript in the module, otherwise, the code may be blocked from performing properly. There is often a button you can press to insert HTML code or otherwise turn on advanced editing. If you can't figure it out, your website provider should have support documentation to further assist you.

Blessings,

Arthur

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Page not found

Missy 4 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 4 years ago 1

I am getting the 404 page not found error code. When I log in it shows Dashboard and Digital Library under Mystery Island.