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email questions
How do I customize the printable Team Roster Form Column Title Headings so that I can omit the headings I don't need, and add headings I do need to make it fit our at home needs?
Hi Cheri,
While we don't allow for customization of the Team Roster printout, you can also run the "Download Full Student List" action and then modify the spreadsheet to fit your exact needs.
Please let me know if you have any more questions or issues!
Blessings,
Arthur
How do I add preschool to registration form
Hi Carrie,
You can add Preschool to the registration form by adding it to your Age Groups. Please let me know if you have any more questions!
Blessings,
Arthur
track order
How can I track my order? I need to know they will be here in time since my vbs is less than a month away.
Hi Robyn,
You will receive a shipment confirmation email with a tracking number when the order departs our warehouse. If you have any more questions regarding your order, please contact Customer Service at custserve@answersingenesis.org or (800) 778-3390.
Blessings,
Arthur
Are the digital resource allowed to be used and reproduced to be used in the live streaming of digital VBS?
Are the digital resource allowed to be used and reproduced to be used in the live streaming of digital VBS? We need to do virtual digital VBS through live streaming on Facebook because of COVID-19. We want to make sure that we have the correct copyright or creative commons rights.
Yes, please feel free to live stream our materials for your VBS. AiG is in full support of Digital VBS events. Stay safe and have a great VBS!
Blessings,
Arthur
MUGF-QQWY-UG9V I get page not found on all my digital items. We moved VBS from June to July 13. Could that be the issue? Please advise ASAP. Thanks
We moved VBS from June to July 13. My digital library items say 404 page not found. Please advise, Thanks.
MUGF-QQWY-UG9V
Hi Sandy,
Since your VBS event is on the Free tier, you are only able to access the Guides in the digital library, which were a preorder reward for your January order of "Mystery Island VBS: Super Starter Kit: Contemporary". Moving the date from June to July did not affect your access.
To get access to the full digital library for your event, I'd recommend upgrading to Digital Pro. Your Super Starter Kit came with a discount that was applied along with giving access to the guides. Your prices are $99 for Digital Pro and $39 for Digital Plus (Library content excluded). To upgrade your event, simply click the "Upgrade VBS Digital" link on your Dashboard.
Blessings,
Arthur
online uploading
We purchased the digital program for Ocean Commotion. Just double checking that we are able to upload music and videos to our private vbs online group? I'm assuming since that was kind of the point of purchasing it, but can't find that specific info anywhere. Thanks so much!
Yes, that is an acceptable use case. As long as you keep the materials within your church, you are free to distribute them however you would like.
Blessings,
Arthur
Digital Tools
We purchased the digital tools to use. However, we are having to postpone our VBS until next summer. I just wanted to be sure we could still access the digital tools without incurring an additional cost. Thank you for your time.
Hi Bree,
Yes, you will still be able to access your VBS event. Just update your event date when it's been determined and everything should still work. If you do run into any issues though, we'll be happy to help!
Blessings,
Arthur
Daily Theme Videos Same as Daily Scripture Videos...
The Daily Scripture Videos and the Daily Theme Videos are exactly the same in the digital resources videos. Shouldn't they have different content? If not, why is the same video available with two different names?
Hi Lynne,
Sorry about that! The "Daily Theme Videos" were uploaded early on and were misnamed, so when the properly-named "Daily Scripture Videos" were uploaded, the files weren't caught and overwritten. Thanks for pointing that confusing situation out to us. we have now removed the duplicate videos from the Assembly Videos page.
Blessings,
Arthur
Please delete my account for VBS Digital and Answers Bible Curriculum
Please delete my account entirely. I am frustrated that this is not an option in the account settings, which it should be.
Thank you.
Hi James,
I have deleted your account, as requested.
Blessings,
Arthur
God of Wonders Challenge
I am looking for the "God of Wonders" Challenge in the Mystery Island resources and can't find it. Where is it located?
Thanks.
Hi Jonathan,
I checked on this and it looks like the God of Wonders PDF was missed when uploading the assembly resources. We'll work on getting the file uploaded; meanwhile, I located it and have attached it to this post for you.
Please let me know if you have any more questions or issues!
Blessings,
Arthur
Customer support service by UserEcho
