Your comments
Is that page still 500-ing for you?
I just talked to one of our devs and learned that we experienced a lapse in the availability of the certain MyAnsers pages while deploying new code today, but the issues should be resolved now.
Deleting your account wouldn't affect anything--if there is an issue, it's on our end.
Hello Jay,
We experienced a lapse in the availability of the ABC Resources page during a code deploy today. The issues should be resolved now, but please let us know if any persist.
Thank you,
Arthur
Not a problem! Happy to work through it with you. :)
You should be able to create an event here: https://myanswers.com/vbs/manage/
Hmm Ok, you may need an existing VBS event to create your organization then. Try creating a dummy event to get your organization info in the system. Once it's created it should be safe to delete, and your organization will remain.
Go here and then click "Plan a VBS" to get started.
You're welcome! Do you not see the "Printable PDF" button for each guide? You may need to set up your organization (https://myanswers.com/manage/organization/) before they will show up, as the PDFs have a watermark on the left margin that uses your organization information.
Hi Chantal,
Happy to help! You should be able to see the Mystery Island section here: https://myanswers.com/vbs/manage/
The guides are located here: https://myanswers.com/vbs/mystery-island/guides/
Please let me know if you have any further issues.
Blessings,
Arthur
Hi Kimberly,
We apologize for the inconvenience; In our original printing, the Unit 4 code was sent instead of the Unit 5 code. The correct Unit 5 Resources code is RP05VIB.
Also, the Unit 5 PreK Music code is PM05VIB and the Unit 5 Verse Music code is VM05VIB.
Blessings,
Arthur
Hi Hannah,
We don't yet have a set date for rolling this feature out, but it will certainly be before the full launch of ABC Digital. We let our users know in blog posts when we add big chunks of new content. You can track that here: https://myanswers.com/blog/abc/
Blessings,
Arthur
Hi Shelly,
That link should redirect to the new page address; I'm not sure why it didn't for you, but the new page is:
https://myanswers.com/edu/resources/
Blessings,
Arthur
Customer support service by UserEcho
Hi Chantal! We haven't forgotten about you! I created a task for us to look into that on Friday, and we are working on a fix for today.
This bug happens when someone has access to an event but hasn't created any events themselves, so they don't have an organizational role. It has been 500-ing for you because you have access to the theme, but don't have an organization yet. Pretty much a looping catch-22. Once fixed, it should load and allow you to set up your organization.
Everything looks good regarding your account and the access you have, so it should work fine once we are able to resolve the glitch you are running into.