Hi Betty,

I checked on this and the text you had in the label field was too large to work on mobile/tablet resolutions, so I shortened it and put the full text in the help text window. Feel free to tweak it yourself to your satisfaction, and let me know if you need any additional assistance!

Blessings,

Arthur

Good afternoon Julie,

Unfortunately, we are not able to support customizing the printable name tags feature beyond the two printing options for nametags: "Print Nametags Without Background" for printing on the nametags we sell, and "Print Nametags With Background" for printing on blank tags like you'd get from an office supply store.

If neither of these options fit your use case, please feel free to use a template to add things like medical and allergy information. See this Knowledge Base article for more on that: https://myanswers.userecho.com/knowledge-bases/2/articles/942-can-i-change-what-prints-on-the-nametags.

Blessings,

Arthur

Good afternoon John,

The Attributes of God Poster is available here, in both Child and Adult versions: https://answersingenesis.org/store/product/abc-attributes-god-poster/.

Please let us know if you have any further questions.

Blessings,

Arthur

Yes, you can print out your Incredible Race student guides here: https://myanswers.com/vbs/incredible-race/guides/.

Click "Generate Printable PDF", then once it generates click "Printable PDF". The PDF will then download, and you can print from there!

If you have any trouble with this process, please let me know and include the church name or email address associated with your event so I can look it up.

Thanks!

Arthur

Hello Cameron,

Unfortunately, we don't have that available at the moment, but it does make sense to display timestamps when viewing registrations and the .csv download we provide. I will pass on to our developers and will see what we can do. I'll get back with you when I have an update.

Blessings,

Arthur

Hi Natalia,

Yes, while the video and music files are streamable on the left of the page, if you look to the right of the page, you will see a Download button. If you click that, the file should download. If it doesn't, try right-clicking the button and selecting "Save link as..." (or similar wording based on your browser). It looks like this:

If you are still having issues, please let me know what type of device (laptop, phone, tablet) and browser you are using.

Blessings,

Arthur

Hi Rebecca,

You had two teams both set to start at the Crafts & Science station. I changed one of the two to start at the unused Snacks station, but feel free to re-order them. You can do so under Team settings (Settings -> Teams) here: https://myanswers.com/vbs/manage/5827/teams/. This is also where you can assign and change which age group/s are assigned to each team. Just click the pencil on the right side of the page to edit the teams.

Hope that helps! Please let me know if you have any more questions.

-Arthur

Hi Jody, sorry we didn't get back to you sooner--for inventory and purchasing questions, please contact our Customer Service team at custserve@answersingenesis.org or 800-778-3390.

Thanks!

Arthur

No, but you can add a link directly to your public registration page. In your case that would be:

https://fccwilmingtonvbs.myanswers.com/incredible-race/register/

Please note that your public page needs to be published for that registration link to work, as well as student registration being active.

Please let me know if you have any further questions.

Blessings,

Arthur

Hello Grace,

You can check if your event has been upgraded to Digital Tools Plus by looking in your dashboard for the "Upgrade to Plus" message. Also, you won't see any features being restricted if you have upgraded to Plus, with the exception of the Digital Library, which is included along with Plus in the complete Digital package.

Please let me know if you have any further questions.

Blessings,

Arthur