Hello Danielle,

Thank you for letting us know about this issue. I created a task for our Web Content team to review your report. I apologize for the inconvenience. Here are the two logos for Incredible Race:

1. Facebook Cover Photo
2. Facebook Post Photo

Please let know if you have any further questions or issues!

Blessings,

Ben Sherrick

Good Afternoon Karen,

I am happy to report that the teacher access issue has been fixed! Please let us know if you find any more content issues! Thanks!

Blessings,

Ben Sherrick

Hello Matt,

I am happy to report that the teacher access issue has been fixed! Please let us know if you have any further questions or issues.

Blessings,

Ben Sherrick

Good Afternoon Elaine,

Unfortunately, the top half is automatically generated as part of the email template. As such, that element cannot be customized for individual VBS events.

Please let us know if you have any further questions or issues!

Blessings,

Ben Sherrick

Good Afternoon Elaine,

After doing some testing with the student registration form, I found that when you select a birth year and need to change it, you must select the day again in order to update the year. The same thing happens when changing the month. 

So, to fix the issue of the year defaulting to 2020, use either of the following sequences when entering their birth date:  Month, Year, Day OR Year, Month, Day OR typing it manually by following the yyyy-mm-dd format. 

Please let us know if you have any further questions or issues. 

Blessings,

Ben Sherrick

Hello Anthony,

We don't yet have a set date for rolling this feature out, but it will certainly be on or before the full launch of ABC Digital. We let our users know in blog posts when we add big chunks of new content. You can track that here: https://myanswers.com/blog/abc/. For now, please email support@myanswers.userecho.com for any lesson changes. 

Blessings,

Ben Sherrick

Good Morning Iris,

I added the Unit 1 music/video access code to your account. To access your digital resources, please visit our ABC Resources page at https://myanswers.com/edu/resources.  

Here is a link specifically for Unit 1 Lesson 10: https://myanswers.com/edu/resources/adult/1/10/ . You will need to click on the Video icon on the left-hand side to pop out the video. 

Please let us know if you have any further issues or questions.

Blessings,

Ben Sherrick

Good Afternoon Hannah,

Thank you for your feedback! I have submitted your request to my Development team. One option that may help you would be making sure the print scale is set to 'fit the paper' when printing the downloaded PDFs.

That being said, we are planning on adding pre-formatted PDFs of the lessons that will look exactly like the printed books. But this is still in the works and may be available after the full release of ABC Digital.

Please let us know if you have any further questions! 

Blessings,

Ben Sherrick

Good Afternoon Ruth,

When you click on a Lesson within a Unit, the resources for that lesson will be listed out in a tiled format underneath the Lesson Resources. The PDF documents will need to be generated first to have a watermark for your organization added to the side of the document. To start this process, click on the blue text "Generate Printable PDF". 

When the PDF is ready to be downloaded the grayed-out circle icon will turn blue. You can now click on this blue icon and it will download the PDF.

Since the PowerPoint files do not need a watermark added to them, they can be downloaded without having to generate first. Because of this, their download icons are already blue.

I apologize for the confusion this may have caused you. Please try to download the lesson resources by following the process above, and let me know if you have any difficulties. Thank you!

Blessings,

Ben Sherrick

Good Afternoon Megan,

Teachers/Coordinators are invited via email and then they make their own account. Once the director has entered the access code, it applies to the organization and whoever else is linked to it. Since Jennifer Hall created the account for your organization, she will need to invite you via email. Then once you link your account, you should have access.

Blessings,

Ben Sherrick