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Answered

HOW CAN I ACESS MY VBS DIGITAL CODE

rita 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1
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Answered

Where can I find the final drama video

Ded 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1
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Under review

Can't Print Team Rosters

I was trying to print the team rosters for a printed attendance sheet of each grade level with their students. When I select the team, then check all the boxes to select all the students, then select "print full roster", somehow all the students are unelected and only blank pages show up. How can I fix this? I am using Safari on a Mac. Thank you! 

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Completed

feedback

bec haigler 10 months ago updated by Tanner K. (Answers in Genesis - Web Support Analyst) 10 months ago 1

Many of the functions that are attached to data are not usable because we are not able to customize them. I would have loved to use the name tag print function, the print roster function and others but I need to be able to customize and add fields. For example, our students are given a number that is used for our car rider pick up line. We printed them on our name tags this year but had to work around the system by downloading the data and creating a new table in excel so we could add a field. Our rosters needed different fields as well so we had to work around that over and over again. Please allow us to add and customize data collected on registration and how that is input into printouts. Thank you

Answer

Hello Bec,

Thank you for your suggestions and concerns! Feedback like this allows us to update our sites and resources to better fulfill your needs. I have passed this on to the correct group for evaluation. If you have any other questions, concerns, or comments, feel free to let us know!

Best wishes,
Tanner

AiG Web Support

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Answered

No Option for PDF Download

I cannot download pdfs for anything despite being a coordinator.  My wife is also a coordinator, but she was able to see and download pdfs for our volunteers.  We called in to customer service, and they said I should be able to view and print the pdfs.  I even logged in on my wife's computer to make sure it wasn't my computer, and I still had the same problem.  Please advise.

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Answered

Nametags-Stickers

B Vera 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

We utilize Dymo sticker labels for our check in's on Sundays. It would be AMAZING to use them for VBS, is this an option? 

Additionally, if this is not possible, is there some other option to print name tags on sticker labels?

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Answered

My Digital copy of day 5 drama says forbidden and won't play.

Days 1 thru 4 drama play just fine in my digital library. Day 5 won't play or download. Can you make this accessible?

Answer

Hello,

The countdown clock is intended for use on church websites, not Facebook. Unfortunately, due to Facebook's heavy restrictions on custom code (which can cause security issues if misused), the countdown clock can't be used on Facebook pages without significant hurdles in both development and implementation. Due to this, we are unable to support using it on Facebook at this time.​​​ Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Answered

Is there a way to print a mailing list with student names and addresses

We like to follow up through out the summer and can’t figure out how to print a list with names and mailing addresses