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After several attempts, I finally got it to work on a different device that hadn't memorized my husband's (director's) account. I have another staff member that is having the same trouble getting to the "event" (I mistakenly used the term account) since his device also had been logged in under the director's account. He went to a different device, but got the same screen that says there are no events. I don't know how to help him at this point.