I also don't have access to the digital site. I called the office this week and they gave me the old platform shortcut and said I should hear back from someone. I haven't heard anything from support.
I am having same issue and I am on the correct link
Customer support service by UserEcho
I also don't have access to the digital site. I called the office this week and they gave me the old platform shortcut and said I should hear back from someone. I haven't heard anything from support.