I don't think this should be marked as 'Answered' until the actions associated with the issue have been taken and there has been user notification. Marking a question as 'Answered' clears it it from your queue when the issue is still very much 'Open'.

Hi Zion. I am concerned that I haven't heard back from you yet. This is extremely important. Can you tell me when this will be done? Can you give this a high priority as this is an important organizational role?

Thank you Zion. When can we expect for this to be completed? We are deep in the weeds with VBS right now.