0
Fixed

new director can't access lesson downloads/materials

Ross 5 months ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 4 months ago 2

I added a new director but they can't download the material for the class lessons. Is there another step I am missing? I had them log out and back in as well as clear their chrome browser cache.

side note: I absolutely LOVE ABC digital. Please keep up the good work and let us know if there are other ways we can help!

Answer

Answer
Fixed

Hi Ross,

This has been fixed! I just checked on your classes and confirmed that your second director can now download the resources.

Please let us know if you run into any more issues!

Blessings,

Arthur

GOOD, I'M SATISFIED

Thanks to you and your team! you guys are awesome and I love the direction this material and access are going

Satisfaction mark by Ross 4 months ago
Started

Hello,

We have received similar reports of this issue and our team is currently investigating it. I apologize for the inconvenience this is causing you. 

Thank you for your patience in this matter,

Ben Sherrick

Answer
Fixed

Hi Ross,

This has been fixed! I just checked on your classes and confirmed that your second director can now download the resources.

Please let us know if you run into any more issues!

Blessings,

Arthur