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Answered

Trying to access videos

3 weeks ago • updated by 2 weeks ago • 6

I ordered the Mrs. C and me book and when I use the QR code for the videos, I get an error and cannot get to them. Help would be appreciated!

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Answered

Hello,

I was able to find the issue causing the 404 error. You did not have an organization setup on your account. I sent ahead and added a temp one so I can test the functionality. However, please access the following URL and update your organization name, address, email etc.. https://myanswers.com/manage/organization/.

Please let us know if you have any further questions or issues!

Blessings,

Benjamin

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Answered

Hello,

Happy to help! Please use the following link: https://myanswers.com/edu/resources/#mrs-c-and-meTab

Please let us know if you have any further questions or issues!

Blessings,

Benjamin

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hi! I am still getting the same error message.

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Under review

Hello,

Please clear your browser cache and then try accessing it again. If you receive the same error, please provide a screenshot of the error page.

Blessings,

Benjamin

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Hello,

Are you able to try accessing https://myanswers.com/edu/resources/#mrs-c-and-meTab on a computer? You may need to allow cookies on Safari.

Blessings,

Benjamin

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Answer

Answered

Hello,

I was able to find the issue causing the 404 error. You did not have an organization setup on your account. I sent ahead and added a temp one so I can test the functionality. However, please access the following URL and update your organization name, address, email etc.. https://myanswers.com/manage/organization/.

Please let us know if you have any further questions or issues!

Blessings,

Benjamin

Reply
|

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