- ABC Digital
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Questions
Trying to access videos
I ordered the Mrs. C and me book and when I use the QR code for the videos, I get an error and cannot get to them. Help would be appreciated!
Answer
Hello,
Happy to help! Please use the following link: https://myanswers.com/edu/resources/#mrs-c-and-meTab
Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Hello,
Please clear your browser cache and then try accessing it again. If you receive the same error, please provide a screenshot of the error page.
Blessings,
Benjamin
Hello,
Are you able to try accessing https://myanswers.com/edu/resources/#mrs-c-and-meTab on a computer? You may need to allow cookies on Safari.
Blessings,
Benjamin
I get it the same error message when I use my phone, Safari on my computer, or Microsoft Edge on my computer.
Hello,
I was able to find the issue causing the 404 error. You did not have an organization setup on your account. I sent ahead and added a temp one so I can test the functionality. However, please access the following URL and update your organization name, address, email etc.. https://myanswers.com/manage/organization/.
Please let us know if you have any further questions or issues!
Blessings,
Benjamin
Customer support service by UserEcho
Hello,
I was able to find the issue causing the 404 error. You did not have an organization setup on your account. I sent ahead and added a temp one so I can test the functionality. However, please access the following URL and update your organization name, address, email etc.. https://myanswers.com/manage/organization/.
Please let us know if you have any further questions or issues!
Blessings,
Benjamin