+1
Answered

error 403 forbidden

mjk2rollins 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 8

We purchased the teacher kit & are trying to access the printable resources but are getting the following error when clicking on the resource on the old resources page.  Please advise what we need to do to access the files.  Thanks! 

Error 403 Forbidden

Forbidden

Guru Mediation:

Details: cache-dfw18650-DFW 1634038755 3637971645

Varnish cache server

Answer

Answer
Answered

Hello Lindsay,

It sounds like the download tokens expired on the page; please refresh it (or navigate away and back) and see if that resolves your download issue. If it doesn't, please let us know which class and lesson you are having trouble with.

Thanks!

Arthur

AiG Web Support

We are having the same issue. Tried to download online resources last night (10/11) and today (10/12) but getting the 'error 403 forbidden' page. 

+1
Answered

We apologize for the service issues with downloading and streaming content on the MyAnswers website this morning but are pleased to report that the problem is now resolved.

Please let us know if you continue to experience any further issues or have any questions and we will be happy to assist.

Thank you,

Arthur
AiG Web Support

I am having the same issue tonight, 2/5/22.  Any idea what might be going on?  It is the media that will not allow me to access.  

Thanks!

Answer
Answered

Hello Lindsay,

It sounds like the download tokens expired on the page; please refresh it (or navigate away and back) and see if that resolves your download issue. If it doesn't, please let us know which class and lesson you are having trouble with.

Thanks!

Arthur

AiG Web Support