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Ad Earnings on Social Media Post

Manny 2 months ago • updated by Tanner K. (Answers in Genesis - Web Support Analyst) 2 months ago • 1

We posted a video showing highlights from our VBS, and we used several audio tracks from The Great Jungle Journey in the background. I have now received a message from Facebook stating the following:

"Syntax Creative claimed ad earnings from your video, Emmanuel Assembly of God 2024 Vacation Bible School, posted on Jul 2, 2024 on your Page Emmanuel Assembly of God because it contains music, audio or video that belongs to them."

Is this true, or is this a scam of some kind? Did I miss a step? Did we not have permission to use the music in our Facebook post?

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Tanner K. (Answers in Genesis - Web Support Analyst) 2 months ago

Hello Manny,

You will need to buy a license to share in order to use that in an online video. Please contact our customer service at (800) 778-3390 or custserve@answersingenesis.org to get that straightened out. I do believe that claim isn't correct though, as it shouldn't have been under that organization. Please let customer service know about this claim as well.

Thanks and best wishes,
Tanner

AiG Web Support

Answer
Answered
Tanner K. (Answers in Genesis - Web Support Analyst) 2 months ago

Hello Manny,

You will need to buy a license to share in order to use that in an online video. Please contact our customer service at (800) 778-3390 or custserve@answersingenesis.org to get that straightened out. I do believe that claim isn't correct though, as it shouldn't have been under that organization. Please let customer service know about this claim as well.

Thanks and best wishes,
Tanner

AiG Web Support

Customer support service by UserEcho