Not a bug

attendance accruacy

Ellen Wall 2 years ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 2 years ago 4

When we check people in, the attendance roster is not showing everyone we have checked in.  What is wrong?

Under review

Hello Ellen,

We would be happy to look into the issue you are having, but need more information to help us diagnose the problem.

Are you having multiple volunteers check people in at the same time? Are you checking people in online with a phone/tablet/laptop, or filling out printed copies and entering the information later? If you refresh the page after you mark a student as checked in, does the check mark remain?



We are having the same issue with attendance.  The registration them checks someone in and when they check back it is unchecked. Sometimes refreshing the page helps but surely you shouldn't have to do that all of the time. 

Hi Dee, I checked on your event and wasn't able to reproduce the issues with the checkboxes not saving. Can you speak to the questions Scott asked above please? That will help us diagnose what's going on. It may be that you have multiple people marking student attendance at the same time, but the data inputs are overlapping and causing issues.