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Answered

Generating PDF

childrensministry 3 months ago • updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago • 3

I can't get the digital lessons generated. They look like they are going to load but then nothing happens

Under review
Benjamin S. (Answers in Genesis - Web Support Analyst) 3 months ago

Hello,

I am unable to duplicate the issue described on your account. Are you getting any error message or are you able to share what specific resource (and age group) you are not able to download? 

Blessings,

Benjamin

childrensministry 2 months ago

We aren't getting any error messages. It just looks like it's loading and then never generates. We can't get any of the teaching books to generate and that's what we need

Thanks!

Answered
Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago

Hello,

I have cleared your organization's PDF watermark cache. Please logout/in your MyAnswers account and re-generate the PDFs in question. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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