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Drama Graphics package on the USB

atodd 11 months ago • updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 11 months ago • 1

Hello,   I am trying to access the files on my Resource USB stick for the drama.  They say that they are MOV files, which my computer typically plays, but when I try to play these files they bring up the following error message :

Image 1955

Please advise, considering that I am using a Windows 11 operating system.

Under review
Benjamin S. (Answers in Genesis - Technical Support Specialist) 11 months ago

Hello,

Apologies for the delay in response! What media player are you using to open the files? Also, are you able to try using another media player like VLC (https://www.videolan.org/vlc/download-windows.html)? 

Blessings,

Benjamin

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