Fixed

Can't edit webpage

7 years ago • updated by 7 years ago • 4

I am working on setting up my website and I enabled the stuff at the bottom of the edit page and all my problems began. I can't disable the links that display merchandise. I had turned off the things but the Tshirt and enabled that section. Now my page won't load correctly and when I try to edit and disable the link I can't even see it. Then I start getting browser errors. I have tried on two different computers and my Ipad to try and put it back but I get errors on all attempts. can someone reset the page for me?

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Answer

Fixed

7 years ago

Randy,

We have corrected the issue that was causing your church's location information to get corrupted when making other changes on your page.

You should be able to edit your public page without without problems now.

Let us know if you run into more issues.

Thanks.

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Fixed

7 years ago

It should be corrected.

The problem wasn't related to the resources section. Somehow, the data for your Church's location got messed up, causing problems when rendering the map. I've corrected the location data. We'll keep investigating to see how this happened, but your page should be working again.

Let us know if you run info further issues.

Thanks.

7 years ago

Hi Brad,

Thanks for looking into it. I was able to see the entire site in the edit section and I disabled the merchandise visibility and the problem returned. Can you reset it again? I'll just leave that section disabled.

Started

7 years ago

For some reason, whenever the available resources are edited on your page, your organization information is becoming corrupted. I have corrected it again, so you should at least be able to access that page again now.

Our developers are gone for the day, so we won't be able to get to the bottom of this issue before tomorrow.

Thanks for your patience.

Answer

Fixed

7 years ago

Randy,

We have corrected the issue that was causing your church's location information to get corrupted when making other changes on your page.

You should be able to edit your public page without without problems now.

Let us know if you run into more issues.

Thanks.

Customer support service by UserEcho