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Answered

Error Message when inputting digital access code for Zoomerang

Pastor Jared 2 years ago • updated by Stg 2 years ago • 1

I've inputed the access code that came in our kit box, and I am repeatedly getting an error message. (attached) 

What can I do? 

Image 1283

Answer

Answer
Answered
Arthur L. (Answers in Genesis - Business Analyst) 2 years ago

Good afternoon Pastor Jared,

I have fixed this issue for you, the problem was that someone else set up your 2019 Incredible Race VBS (Annette Kuhns) and you were added there as a secondary director, but were not added to the organization since only the person who sets it up gets that by default. I added your account to the organization, so you should now be able to enter your access code and create your Zoomerang event.


Please let us know if you have any further trouble or questions and we would be happy to help you.

Thanks!

Arthur

AiG Web Support

GOOD, I'M SATISFIED
Satisfaction mark

Thank you! I was able to access it and get all the information I need! 

Satisfaction mark by Pastor Jared 2 years ago
Answer
Answered
Arthur L. (Answers in Genesis - Business Analyst) 2 years ago

Good afternoon Pastor Jared,

I have fixed this issue for you, the problem was that someone else set up your 2019 Incredible Race VBS (Annette Kuhns) and you were added there as a secondary director, but were not added to the organization since only the person who sets it up gets that by default. I added your account to the organization, so you should now be able to enter your access code and create your Zoomerang event.


Please let us know if you have any further trouble or questions and we would be happy to help you.

Thanks!

Arthur

AiG Web Support

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