Cannot access any digital content on dashboard for Time Lab Program (no error message, just returns to upgrade page)
I purchased the Time Lab Super Starter Contemporary Kit with Digital access a few weeks ago. I was unable to access features on the digital dashboard so I called and spoke to the AiG service. They assumed the problem was in the code provided and provided me with a new digital code for Director Plus and Digital Library to ensure that I received access to all of the features I had been promised. I still can not access ANY of the non-free items on dashboard. It takes me to the upgrade screen if I try to access the library/resources/guides/music/etc. I put in my code (tried 4 different ones at this point) and it allows me to choose my free upgrade kit but then returns me to the upgrade page with no improved access once I click continue. I have sent multiple emails to web-support and have not received any response. I am getting very frustrated.
Customer support service by UserEcho