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Answered

Digital access

Kristin Perry 3 months ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 3 months ago 5

Can you help me with my account? We are trying to access the digital package and the system keeps saying we need to upgrade. We bought the Super Starter Kit + Digital: Cont + Digital Pro and they system keeps giving error messages and will not allow the access for the digital stuff other than the guides.

Answer

Answer
Answered

Hello Kristin,

I checked on your event and can confirm that you have activated the access code for the Mystery Island Super Starter Kit + Digital Pro on Jan. 13, 2020, 10:06 a.m. Please note that these codes are single-use unlocks, so you will see errors if you try to use expired codes. Here is the direct link to your Mystery Island VBS: https://myanswers.com/vbs/manage/9344/.

The digital package is all there! If you continue to have any issues with VBS Digital, please let us know!

Blessings,

Arthur

I am having the same problem - purchased the Super Starter Kit + Digital Pro but cannot access the PRO features either - keep being directed to upgrade as well. 

Hello Patti,

I checked on your event and can confirm that you have activated the access code for the Mystery Island Super Starter Kit + Digital Pro on Jan. 14, 2020, 10:40 a.m. Please note that these codes are single-use unlocks, so you will see errors if you try to use expired codes. Here is the direct link to your Mystery Island VBS: https://myanswers.com/vbs/manage/9369/.

The digital package is all there! If you continue to have any issues with VBS Digital, please let us know!
Blessings,
Arthur

I am also currently experiencing the same issue. When I enter my code, it just redirects me back to the page asking to upgrade. Thank you for any help you can offer!

Hello JC Follower,

I checked on your event and can confirm that you have activated the access code for the Mystery Island Super Starter Kit + Digital Pro on Jan. 14, 2020, 1:51 p.m. Please note that these codes are single-use unlocks, so you will see errors if you try to use expired codes. Here is the direct link to your Mystery Island VBS: https://myanswers.com/vbs/manage/9386/.

The digital package is all there! If you continue to have any issues with VBS Digital, please let us know!
Blessings,
Arthur

Answer
Answered

Hello Kristin,

I checked on your event and can confirm that you have activated the access code for the Mystery Island Super Starter Kit + Digital Pro on Jan. 13, 2020, 10:06 a.m. Please note that these codes are single-use unlocks, so you will see errors if you try to use expired codes. Here is the direct link to your Mystery Island VBS: https://myanswers.com/vbs/manage/9344/.

The digital package is all there! If you continue to have any issues with VBS Digital, please let us know!

Blessings,

Arthur