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Answered

Lost Access Code

Jodie 1 year ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 1 year ago 1

Hello, I have lost my orginal access code from our VBS :( 

I purchased the additonal 39.00 Digital acess but keeps asking for an upgrade and will not let me advance.

Answer

Answer
Answered

Hello Jodie,

I looked into your VBS event and can confirm that your upgrade has been applied. You will not have to pay any more for Digital access. What page are you on that is showing you that message?


If you are creating a new event, just click "Use Digital Code" without entering a new code (since your old one is still applied). You will then See "VBS Digital: Incredible Race" selected as an option -- that will give you everything.

Please let me know if you have any more questions.

Blessings,

Arthur

Answer
Answered

Hello Jodie,

I looked into your VBS event and can confirm that your upgrade has been applied. You will not have to pay any more for Digital access. What page are you on that is showing you that message?


If you are creating a new event, just click "Use Digital Code" without entering a new code (since your old one is still applied). You will then See "VBS Digital: Incredible Race" selected as an option -- that will give you everything.

Please let me know if you have any more questions.

Blessings,

Arthur